Avery Labels STUCK to drum, can't figure out how to get them off
I tried to print on Laser Avery #5979 Labels, they stuck to the drum inside and I don't know how to get them off. I opened the back of the printer, but only managed to get one off. Now everything that prints is streaked and blank where the labels are attached to the drum.
Printer is Magicolor 2300DL
Is there a way to remove the drum and safely remove the labels, clean drum so it works again or do I need the repair shop pronto. If so where is the closest repair shop to Huntington Beach, California 92646
Thank you so much for your help
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has answered 200 questions.
An expert whose answer got voted for 20 times.
Re: Avery Labels STUCK to drum, can't figure out how to...
You can clean it with a little alcohol or water, just take a good look at the PC Drum and Transfer unit, remove them from printer first, find labels and with wet cloth carefully wipe it away. but you should know that even if you remove labels there may still some marks on TBU and PC drum what leads to quality problems.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Don't use old labels as I think the glue tends to seep out from the edges and get trapped, either in the IBT belt or in the fuser.
Don't use none recommended as the temperature can also cause a problem with labels getting stuck inside.
You need to check the driver settings inthe printer properties and make sure that you are selecting labels as the paper stock. Often times this will adjust the fusing temperature so the toner is melted thoroughly on the label. You may also check the toner..some compatible brand toners do not do well on Avery labels.
Where is the label stuck? If you are lucky and it is stuck on the toner cartridge's image drum, just replace the toner cartridge. Do not, I repeat, do not try to remove the label from the drum and continue to use the toner cartridge. The reason being that there will still be adhesive on the drum that will cause toner to stick to it and cause big bad defects on the printed page. Additionally, if you try to remove the adhesive with lighter fluid, rubbing alcohol, or other substance and a cloth/paper towel, the drum will be scratched and therefore damaged, causing defects in the printing anyway. Just save the trouble and replace the toner cartridge.
If the label is stuck elsewhere within the printer, be very careful about removing it, especially pay attention to whether any adhesive stays behind once the label is removed. Depending on where the label is, it might just be better to replace the labelled part.
It is highly recommended not to use labels inside laser printer precisely because of this problem. If you elect to do so, however, make sure that you use only laser labels. Inkjet and dot matrix (aka impact printer) labels are unacceptable. The reason being that laser printers generate about 350 Fahrenheit degrees (177 Celsius degrees) of heat which weakens the bond between the wax paper and the adhesive of the label. This causes the label to have a tendency to peel off in the fusing assembly and/or output rollers. Also the printer has a very "curvy" paper path and all that flexing of the paper tends to cause the label to want to leave the wax paper backing as well. All it takes is a loose edge of the label to find even the slightest surface to which to adhere and the deed is done: the label will leave the paper and become a part of your printer, giving you the headaches that you now endure. If you have a future need to print labels, I would suggest doing so with either a dot matrix or inkjet printer.
These labels are supposed to be for laser or inkjet . A inkjet basically sprays the ink to print. A laser deposits plastic powder and then uses heat to melt it or fuse it to the paper. To get a good inkjet print you need a softwaer paper, to get a good laser print you want a harder paper and a glue that can handle the heat. I had a quick look at customer complaints on that product and you are not alone. Either the printing is coming off (inkjet) or the label is coming off inside the printer.
One of the other problems with labels in lasers can also be how the paper is printed. The paper can be rolled around a few rollers and drums. This action can be pretty close to how you peel the labels off of the backer sheet. Add a bit of heat to make the glue loosen up a bit and you get your problem.
Setting to thicker paper should have helped but the best thing you could do is print it flat. Most laser printers have a back tray that is usually closed. When opened the tray lets the paper come out without having to go around rollers. If your model doesn't do that about the only thing I could suggest is to try to print the labels on a cold printer. So that would mean one page or so at a time with a wait for it to cool down. You could also try a differant brand or another avery type but you may end up with a label collection if they prove to have the same problem with your printer.
Depends on where inside the machine the label got stuck. There's covers on the back, front (which also lets you remove the toner/drum unit for more access) and also the paper tray.
If you're unable to reach the label removing these parts/opening the covers, the machine would require to be screwed apart to reach it. There is no levels to release pressure on drum or similar to reach further within, unfortunately.
Hi nwillett, Yes and no, sorry if that doesn't make much sense. For years Minolta recommended Avery labels, but these days they recomment labels manufactured by Howard Smith Papers, their website is http://www.hspg.com/ The thing with labels is always to use the one your copier service company suggests. Otherwise they'll invalidate you contract and you'll be liable for callouts and repairs caused by using Avery labels. However, Avery labels are good and I have experienced very few problems with them I pressume you using the lables in the correct orientation and also using the manual bypass to feed them. Regards Taminol
Looks like label stuck on the toner cartridge. Easiest solution would be to replace toner cartridge or if you can slowly spin the OPC drum on toner cartridge till you find label NOTE: damage to the OPC drum with affect print quality as well as oil from fingers will affect PQ( print quality)
This happened to me last week. A label (or part of it) has adhered to the belt inside the printer. It's an easy fix. Turn off printer and open the side door. Remove waste toner bottle. Lift blue handle in direction of arrow to 11 o'clock position to release belt unit. Carefully remove OPC drum by pressing and pulling handle as shown by little graphic (try not to leave this drum in lighted area and don't touch green drum with fingers). Next, remove two chrome thumbscrews (may have to use slotted screwdriver) on either side of belt unit, then pull out belt unit and inspect to find stuck label. You can rotate belt easily. I removed stuck label and then cleaned glue residue with Elmer's Sticky Out ( a citrus product with no solvents) and a soft cloth. Clean thoroughly and replace belt unit, replaced thumbscrews, OPC drum, and finally, the Waste Toner bottle. Close door, turn on printer and test.
What software are you using? I use Microsoft Word to print my Avery labels, and quite often have to tweak their templates by simply adjusting my margins on the page. I do a 'select all' and then add one tenth of an inch at a time until the proof sheet looks just right. If the labels are a bit off, you can also adjust the pitch in the label options dialoge.