Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Blank pages Printer started ejecting blank pages the middle of a document I was printing. I then tried the copier and the problem continued. Color ink completely finished, but black ink still two-third full

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You might want to start by doing some general print quality troubleshooting, including printing a test page. The test page should give you an indication if you have issues with print cartridges. Also, some printers may not print at all if even one of their cartridges is empty:

Correcting Print Quality Problems

The other thing that occurred to me is that your document feeder could be pulling in more than one sheet of paper at a time, this means it would output blank sheets as well. Here's a web page that describes the problem and what to do about it:

Automatic Document Feeder Error

Hopefully the answer to your problem is available in those web pages. Good luck.

Posted on Oct 15, 2008

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Color ink problem


Solution one: Check the ink levels To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. Print quality deteriorates as cartridges run out of ink.
  1. Click Start (c01827528.gif ), click All Programs , click the HP folder, and then click the icon for your HP printer (c02053172.gif ). The printer software opens.
  2. In the printer software, double-click Estimated Ink Levels . The Toolbox opens.
  3. Click the Estimated Ink Levels tab to display the estimated ink level of each cartridge. Figure 1: Estimated ink level indicator c02752297.gif Image: Estimated ink level indicator.
  4. If the ink level indicators show that a cartridge is low or empty, replace the cartridge.
  5. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Reset the printer Resetting the printer might clear the issues and allow the printer to function correctly again.
  1. Press the Power button (c01602202.gif ) to turn off the printer.
    NOTE: Pressing the Power button might not turn off the printer. This might happen if the printer is in an error state. Continue with these steps regardless.
  2. Disconnect the power cord from the rear of the printer. Figure 2: Disconnect the power cord from the rear of the printer c01869581.gif Image: Disconnect the power cord from the rear of the printer.
  3. Disconnect the USB cable from the rear of the printer. Figure 3: Disconnect the USB cable from the rear of the printer c01850063.gif Image: Disconnect the USB cable from the rear of the printer.
  4. Wait 30 seconds.
  5. Reconnect the USB cable to the printer. Figure 4: Reconnect the USB cable to the printer c01868577.gif Image: Reconnect the USB cable to the printer.
  6. Reconnect the power cord to the printer. Figure 5: Reconnect the power cord to the printer c01869582.gif Image: Reconnect the power cord to the printer.
  7. Press the Power button (c01602202.gif ) to turn on the printer.
  8. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Restart the computer Restarting your computer might resolve the issue.
  1. Save the latest changes to your files, and then close all your open programs.
  2. Click Start , and then click Shut Down . A dialog box opens.
  3. Select Restart . Most computers turn off, and then turn on again automatically.
    NOTE: If a dialog box opens with a message that it is now ok to turn off the computer, press the power button on the computer to turn it off. Then press the power button again to turn it on. After a few minutes, the computer is ready to print again.
  4. Reopen the file that you want to print, and then try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Check for blank pages in the print preview If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
  1. In most programs, click File , and then click Print Preview . If the program you are using does not have this option, consult the program manufacturer.
  2. Review the print preview for blank pages.
  • If the print preview reveals blank pages, delete the blank pages in the document, and then try printing again.
  • If the preview contains no blank pages, continue with the next solution.
Solution five: Check the USB cable If the printer connects with a USB cable, a faulty connection might cause the issue. Follow these instructions to check the USB cable.
  1. Make sure that the USB cable inserts all the way into its port on the rear of the printer. Use some pressure to push it in all the way. Figure 6: Insert a USB cable into the rear of the printer c01868577.gif Image: Insert a USB cable into the rear of the printer.
  2. Make sure that the USB cable inserts all the way into its port on the computer. Use some pressure to push it in all the way.
  3. If the issue persists, try replacing the USB cable with a known good cable.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution six: Check the printer settings on the computer Issues with the printer settings on the computer might cause the printer to print blank pages. Follow these steps to check the printer settings on the computer. Step one: Check the default paper settings Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)). Follow these steps to check the default paper settings.
  1. Click Start (c01827528.gif ).
  2. Click Printers and Faxes . The Printers and Faxes folder opens.
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences . The Printing Preferences window opens.
  4. Click the Paper/Quality tab, and then compare the settings in the Paper Size drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Paper Size drop-down menu, change the setting:
    1. Click the Paper Size drop-down list, and then select the size of the paper that is in the tray.
    2. Click Apply to save the settings, and then click OK to close the Printing Preferences window.
Step two: Print a test page Follow these steps in the order presented to print a test page. A test page might help determine if the printer installation caused the problem.
  1. Click Start (c01827528.gif ).
  2. Click Printers and Faxes . The Printers and Faxes folder opens.
  3. Right-click the printer icon (c01532298.gif ), and then click Properties . The Properties window opens.
  4. In the General tab, click Print Test Page . The printer prints the Windows XP Printer Test Page. Figure 7: Example of Windows XP Printer Test Page c01532301.gif Image: Example of Windows XP Printer Test Page.
  • If the Windows XP Printer Test Page prints successfully, you do not need to continue troubleshooting.
  • If the page is blank, continue to the next solution.
Solution seven: Print from an alternate program Follow these steps to try printing from an alternate program, such as Microsoft Notepad or WordPad, to determine if the current program is causing the issue.
  1. Browse to the location of your saved document, right-click the file, and then click Open With . A window opens with a list of programs.
  2. Select a program other than the program you are currently using to print the document.
  3. Open the file in the program, and then check the contents.
    NOTE: Most files open in plain text applications, such as Notepad or WordPad, even if the contents include unusual symbols or text that does not make sense.
  4. Try to print the file:
    1. Click File , and then click Print . The Print window opens.
    2. Select your HP printer from the Select Printer drop-down menu, and then click OK .
    If successful, the printer prints exactly what displays in the program window.
    • If the document prints successfully in the alternate program, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance.
    • If the document still prints blank pages in the alternate program, continue to the next solution.
    • here are a couple things you can try hope this helps you

Apr 19, 2013 | HP Deskjet 2050 All-in-One Printer

1 Answer

Lexmark printer not dispensing ink


First, make sure you are using genuine Lexmark cartridges.

Second, try updating the firmware of your printer. Just go to http://bit.ly/ghfW8H to download the firmware update.

If the firmware update doesn't help, please perform a maintenance on the cartridges. To do that, on the control panel of your printer, press on Setup > Maintenance > Deep Clean Printhead.

If it still doesn't help, please contact our technical support team.

Jan 08, 2013 | Lexmark Impact S305 - multifunction ...

1 Answer

Brother MFC prints blank pages


Try disconnecting power completely, not just turning off. Wait a few minutes and reconnect to power

Also, your print queue may be full with failed attempts at printing. The printer becomes confused and does not know what to print next. You should be able to flush the queue at the computer, but the complete disconnect and reconnect may accomplish this

Sep 04, 2012 | Brother MFC-790CW Multifunction Printer

1 Answer

Photos come out totally blurred with colors mixed. Happens on all sizes of paper (photo quality).


  1. Make sure that there is letter, A4, or legal unused plain white paper in the input tray.
  2. Touch Setup on the display.
  3. Touch Tools .
  4. Touch Self-Test Report . A self-test report prints. Figure 1: Self Test Diagnostic Pagec01154260.png
  5. In the Print Quality Pattern section on the test page, look at the color blocks for any lines. Figure 2: Print Quality Patternc01154261.png
  6. If there is no color bleeding in the Print Quality Pattern color blocks, print a document to determine if the issue has been resolved.
If you have completed all of these steps and are still experiencing a problem, continue to Step three. Step three: Check the paper
  • Many papers have printing and non-printing sides. Load the paper with the printing side down.
  • Use the correct paper type for the project. For everyday documents, plain paper works well. For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced paper for the best results.
  • If these steps do not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its inks and papers to work together.
If you have completed all of these steps and are still experiencing a problem, continue to Step four. Step four: Check the printer settings
  1. In the software program you are trying to print from, click File and then click Print . The Print window opens.
  2. Make sure that your printer is selected and then click Preferences . The printer Preferences window opens.
  3. Click the Printing Shortcuts tab.
  4. The Printing Shortcuts tab lists most printing needs, but you might need to modify some of the options. Options on the Printing Shortcuts tab:
    • General Everyday Printing
    • Photo Printing-Borderless
    • Photo Printing-With White Borders
    • Fast/Economical printing
    • Presentation printing
    • Two-sided (Duplex) Printing

    NOTE: These general printing shortcuts have pre-selected settings.
  5. To change the settings from the ones that are available on the Printing Shortcuts tab, click the Features or Color tab. Options on the Features or Color tab include:
    • Print quality : If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type : If one of the options matches your paper type exactly, select it rather than Automatic.
    • Paper size : Make sure this matches your paper.
    • Print in Grayscale : Print a document in shades of gray.
    • Orientation : Specify how the document is positioned on the page.
    • Paper Source : Select the tray that you want to use for printing.
    • Two sided printing : Print on both sides of the paper.
    • Color Management : Specify the color space that the printer will use to interpret image data.
    • Pages per Sheet : Specify the number of pages of the document to print on each sheet.
If you have completed all of these steps and are still experiencing a problem, continue to Step five. Step five: Clean the printhead
NOTE: Do not clean the printhead unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
  1. Make sure that there is plain white paper in the input tray.
  2. Touch Setup on the display.
  3. Touch Tools .
  4. Touch Clean Printhead . The HP All-in-One cleans the printhead and prints a test page.
Step six: Service your productIf you have completed all the steps listed above and are still experiencing a problem, service the product

Dec 07, 2010 | HP Photosmart C8180 All-in-One InkJet...

1 Answer

Black ink problem with printout on hp7780


Always try replacing the ink cartridges first.

It sounds like the print heads in the 7780 are bad. Don't confuse the ink cartridges with print heads. The cartridges fit inside the print heads. You will need to change the heads. Here is a link to HP's how-to.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841890&tmp_track_link=ot_faqs/top_issues/en_us/c00841890/loc:1&lc=en&dlc=en&cc=us&lang=en&product=2512010

Could have the same problem with the Dell.

Jun 01, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Printer only printing a blank page


Try to reset the printer and print the demo page

May 05, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

My HP Office jet 6210


If the printer seems to be printing and ejects paper when a page seems finished, communication is happening, just no ink.
To see if it is an ink or printhead problem, take any Word document, highlight all text and change the font color. Then try printing it; I would try this with a few different colors to see if any part of the printhead is capable of producing visible material.    

Oct 20, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Prints blank pages


make sure u have the printing options from printer settings set to black only and not colour..

Sep 09, 2008 | Epson Stylus 880 InkJet Color Printer

1 Answer

Cannon MP 830 Print Issue


sounds like your print drivers on computer are corrupted..try this link for new ones(you may need to completely uninstall the old ones, first, though).

Mar 18, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Empty ms word printout


Hi, You can try: 1. go to Start, Printer and Faxes, right click on your 3745, click on Properties, Printing Preference; 2. Check to see if you have any Advanced tab or button; 3. Check if you can set the printer to text only; 4. Check if you can set the printer to use black ink only. 5. In MS Word, verify through the use of Print Preview that your document is as you would want to be printed; 6. In some instances you may have to set manually text color in MS Word. While your document is open, click Ctrl + A to select all, then choose font color to "Black". Alternately, in your MS Word, you can click on "Format", "Font", "Font Color" set to "Black" rather than "Automatic" and set this as the "Default" setting. Hope this be of some help/idea. Post back how things turned up or should you need further information. Good luck and kind regards.

Sep 29, 2007 | HP DeskJet 3740 InkJet Printer

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