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i know you stated you put the paper in correctlyin the printer but if the thermal reactive side of the paper is not facing the print head the thermal paper won't print on the wrong side of the paper. it will load into the printer and seem ok but the heat on the wrong side of the paper will not react and show any writing. Can you try turning the paper over in the printer feed holder so the other side of the paper faces the print head and give it another test .
Hmmm it seem complicated:) I presume paper feed intermittently however there is no print marked on the paper. Let me start resolving the paper feed problem assuming there is no other mechanical problem detected during POST (Power On Self Test): Most of the paper feed problem is caused by blockage on the paper tray you can turn the printer up-side-down to remove the objects such as staple wires, etc.. while printout problem is caused by ink cartridge problem clogging or blockage. The worst case is when the printer head cable is broken somewhere that triggers the firing of pin holes. Please managed to check whichever applicable:) Gooduck!
Do not know brand of paper, but shcek to see if feed wheels are turning when you try to feed. If wheels are turning than they are either dirty, clean with soap and water. or the whells need replacement..
If the paper does not feed properly it could be due to the follwong causes.
Cause 1 : Inappropriate paper type used
Action : * Check to see if the paper you are printing on is too thick or curled.
* Check if the paper exceeds the load limit mark, if it exceeds, load less paper.
Cause 2 : Paper Feed Roller is dirty.
Action : Follow the steps described below to clean the Paper Feed Rollers.
If envelopes or post cards do not feed properly, even after correctly any paper curl, clean the Paper Feed Roller.
1) Ensure that the printer is turned on and there is no paper loaded in the printer.
2) Hold the RESUME/CANCEL button down and release after the POWER lamp flashed there three times.
The paper roller rotates as it cleans.
3) Repeat this cleaning operation one more time.
4) Load a sheet of plain paper in the printer.
5) Hold the RESUME/CANCEL button down and release after the POWER lamp flashes three times, then feed a sheet of paper.
Cause 3 : Paper jams.
Action : Remove the paper according to the following procedure.
1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the Output Slot Cover, whichever is easier.
* If the paper tears and a piece remains inside the printer, open the Print Head Cover and remove it.
Caution: Be careful not to touch any components inside the printer.
* If you cannot pull the paper out, turn the printer off and turn it on again.
The paper will be ejected automatically.
2) Reload the paper into the printer and press the RESUME/ CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer or if the Paper Jam error continues after removing the paper, contact the Customer care center.
Hope this helps.
Please rate my response.
Have a good day.
The feed roller was turning but the paper wasn't moving and so I kept getting an "out of paper message." The paper was actually getting caught on a small black piece in the back of the printer. I removed the black piece and the paper start to feed fine.
Remove the back access door (it just pops out... no screwdriver required). The black guide piece (2nd from left) is about the size of my little toe after I took it out. Use a flat head screw driver to pop it out... that should leave 3 black guide pieces left. Put the access door back on the printer and the problem should be solved.
The print head lock is probably not retracting. Look for the white plastic block that pokes through from the paper feed side just in front of the head. Push it in with your finger and move the head to the middle by hand. Now turn the machine on. Then turn it off using the correct method. Then turn it on once more. If it starts grinding again, you screwed the feed mechanism when tugged out the jammed paper (probably pulled it backward through the feed instead of making it go forward and out the correct exit). If this is the case, you may as well bin it. If it in warranty, you can try to get a claim for repair.
This may sound strange, but it works more often than not. Try unplugging it, turning it upside down and shaking it vigorously. Also, take some canned air and spray into where it feeds the paper. Just be careful not to spray into the ink-head.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.