a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
i know you stated you put the paper in correctlyin the printer but if the thermal reactive side of the paper is not facing the print head the thermal paper won't print on the wrong side of the paper. it will load into the printer and seem ok but the heat on the wrong side of the paper will not react and show any writing. Can you try turning the paper over in the printer feed holder so the other side of the paper faces the print head and give it another test .
If its feeding paper but not printing, make sure that you are using the correct thermal paper and that there is no extra bits of paper stuck under the printing head. Otherwise it might need a replacement printing head. If its not feeding the paper at all, then make sure that the receipt is turned on.
Do not know brand of paper, but shcek to see if feed wheels are turning when you try to feed. If wheels are turning than they are either dirty, clean with soap and water. or the whells need replacement..
I suggest you unplug the machine from power, remove all paper from the feed slots, lay out some news paper. Then turn the printer upside down, hold it over the news paper, and give it a couple of healthy whacks on the base. See what falls out. If lots of junk falls out, put it all back together and try a test print. If the paper still doesn't feed, you may need to clean the pick-up roller with a cloth damped with water, a drop of detergent and a few drops of alcohol.
The feed roller was turning but the paper wasn't moving and so I kept getting an "out of paper message." The paper was actually getting caught on a small black piece in the back of the printer. I removed the black piece and the paper start to feed fine.
Remove the back access door (it just pops out... no screwdriver required). The black guide piece (2nd from left) is about the size of my little toe after I took it out. Use a flat head screw driver to pop it out... that should leave 3 black guide pieces left. Put the access door back on the printer and the problem should be solved.
The print head lock is probably not retracting. Look for the white plastic block that pokes through from the paper feed side just in front of the head. Push it in with your finger and move the head to the middle by hand. Now turn the machine on. Then turn it off using the correct method. Then turn it on once more. If it starts grinding again, you screwed the feed mechanism when tugged out the jammed paper (probably pulled it backward through the feed instead of making it go forward and out the correct exit). If this is the case, you may as well bin it. If it in warranty, you can try to get a claim for repair.
This may sound strange, but it works more often than not. Try unplugging it, turning it upside down and shaking it vigorously. Also, take some canned air and spray into where it feeds the paper. Just be careful not to spray into the ink-head.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.