The two middle green lights are blinking and the red water light is blinking. Will not leave this state. If I turn the steam knob, I hear a couple of clunking sounds and some water will come through the wand... Then the rightmost green hot-water light under the hot-water button comes on... and in a moment the water stops flowing. If I turn the steam/water knob off and on, more water will flow briefly and then stop.
If I power off and on, get back to same state. Sometimes, after a quick power-cycle, the first second or two of water from the wand will be warmish...after that the water temperature is cold...
Any ideas or suggestions?
Thanks from a frustrated guy,
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If you are talking about the descale light, you must let the machine quit on its own. The pump has to stop on its own. Any interruption (you stopping the machine) will keep it in the descale mode. Once it stops on its own, the lights will change. Then do the rinse by replacing the water in the tank and closing and then reopening the steam knob and again letting the machine quit on its own. Again the lights will change. Then repeat the last cycle (putting water in the tank and closing and then reopening the steam knob)until all the red lights go away and you only have a green blinking light. Now your finished descaling a compact without a digital display.
I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam wand...so I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada
The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. You will have a steady red light and the green light will be blinking. Refill the water tank again with fresh water, close then open the steam knob, this will clear the red light and your ready to go.
You can't manually reset. The machine will have to do it. I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam wand...so I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada
rktcyntst Rank: Apprentice
Rating: 0%, 0 votes
You need to prime the machine with water. Fill the water tank. Plug the
machine in and turn the power on. Instructions state the lights will
flash, but they won't. Blue water drop will illuminate indicating the
machine is empty (the water tank is full, but the pipes in the machine
are empty until you do the following). Place a cup under the steam
wand, and rotate the steam knob fully to the "on" position (fully
clockwise as you view it from the side until you hit the hard stop). No
need to use force, just rotate until you hear the pump turn on. At this
point, you'll hear a pump running, and after 10-30 seconds, water will
be ejected from the wand. Continue until the blue light goes out and
you're ready to brew. At this point, I think the lights flash and it
comes up to temp. One more thing, when using the steam wand, always
turn the knob until the pump engages, or you run the risk of emptying
the water line. Hope this helps and enjoy!
You must press the hot water/steam button to make sure it is set on hot water. The chugging noise is the pump slowly putting water through the steam boiler for steaming. When you open the steam knob make sure it is all the way open, you will hear the microswitch click when you reach full open(test it out with the machine off). Red light also means heating and low on water, since you are using all the steam faster than it can make it hence the red light.
Hi He has the first part correct, but when you rinse the machine with fresh water the machine needs to quit on its own and you will know this when the descale light is off, but you will have a flashing green light and a steady red light over the water drop. Refill the water tank, the close the steam knob and then open it again. This will clear the red light and then the machine will start heating. IMPORTANT on any automatic machine is when the water tank is off the machine don't do anything with the beans. A chip of bean in the water receptacle can be a big problem for the machine.
Your tank may be full but water is not getting into the system. The only way for the red light to go away is to have water come out of the other end...either the coffee spouts or the steam wand. The word they use for this is "pump priming". Thus, either the motor is not sucking water in or there is blockage. Unless water gets out to the other side, the red light will stay on. Before getting dirty with the system, check the tip of the steam wand...if old milk is blocking that end. You will know this is the case when you turn the steam knob counter clockwise to release water but you only hear a semi-startup on the motor and then abruptly stops while the steam knob simultaneously pops out a little bit. It indicates a "blowback"...that there is blockage at one end of the pipe (ie steam wand). Get the residue out by dipping the wand in a tall glass of hot water...wait for a few minutes and blow it out with using the steam knob. Should be ok after that.--Mabada1