Question about Sony Cyber-shot DSC-W170 Digital Camera

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Turn the power off and on again

When I try to take a fully zoomed picture, I am instructed to "turn the power off and on again." This ONLY happens when the zoom is completely engaged. Partially zoomed pics are not a problem.

Thanks in advance

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Turn on
gently hold end of lense and twist and pull gently you may hear a click dont force it
turn on and off again and this should solve problem

Posted on Sep 12, 2008

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Try hard resetting once!!! Switch off ur camera , remove the batteries and press the power button for few seconds. then put the batteries back and try powering on!!

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I can't take pictures....


This error message TURN THE POWER OFF AND ON AGAIN is a common error message for digital cameras that has a zoom lens. One possible cause for this is that the battery may had drained out and the lens is still extended. There would be different that steps you could perform and make sure you have fresh or fully charged batteries when performing these steps.

First of course try to do what the error states.

If will not work, set the unit in PLAY mode before turning it ON or immediately right after you press the power. If it successfully gets through the PLAY mode, initialize the settings and restart th camera. You could initialize it by going to the menu and then setup.

If still will not work, turn it off and also remove the battery and allow it to have no power at all for a minute.

If all the steps above will still not work. your camera would require service and try calling its manufacturer to setup a repair on it.

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Do you hear any unusual friction noise while the lens assembly projects out.. if so then the traction assembly of your zoom barrel has developed mechanical obstruction, in which case it has to be serviced. Take it to the service centre and the problem will be solved. If the zoom assembly does not fully extent to its homing position, the camera retracts and lens and powers itself off. Enjoy

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I had the same problem with mine and I tried several suggestions, BUT the only one that has worked is to gently grab the lens, pull it out as far as it will go until fully extended. While keeping it extended turn the lens to the right until you hear a click. Once you hear the click, release the lens and turn the power button on and then back off again. This should take care of the problem. A word of warning. ALWAYS make sure your fingers do not touch the front of the lens when you power on the camera. Even the slightest bit of obstruction seems to make the problem reoccur. Another note. I had tried this several times until I finally heard the click, so please don't give up on it, just keep trying. This will work and it will save you a lot of time and money having it fixed.

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