a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.
It could also be your fax that is faulty, or even the receive sites fax, also being faulty.
To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.
It is also possible that the receiver fax (the other end) has a printhead failure.
This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
Faxes printing too small
Faxes printing on more than one page
A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu.
The two main purposes of the Auto Reduction feature
Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.
I just had this issue and called HP. Even though the printer was out of warranty, I was able to go through some troubleshooting steps over the phone. IF you open and close the top cover 5x, it will print out a self test page. That is the only self test page that prints. Afterwards the computer will detect the printer and it will print just fine.
Try connecting the printer via the USB port on either one of the computers. Then test if the machine prints fine then likely possibility is that the Network interface card is faulty remove the network card and install in a different slot and test. If the same thing happens then reinstall the drivers and test.
Does the printer show up under "Printers and Faxes" on your PC? Click on Start / Printers and Faxes ...to see if it's there? If you see other printers in the "Printers and Faxes" window...is your 6110 listed as the Default printer...that is...is the icon for your printer marked with a small checkmark?? Is there more than one instance of your printer in the "Printers and Faxes" window? If so, you should delete all but one and make sure the remaining one is marked as the default printer.