Question about AcerScan 320U Flatbed Scanner

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Hardware Problem After 9 months away I came back to a scanner that seems locked but isn't. The bar will only go an inch or so when scanner is turned on. Anything I can do? Light is working and I updated the driver for XP.

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Re: Hardware Problem

I got a similar problem with my Umax 4000U some years ago. The scanner failed to initialise after power up. The led was blinking. The supplier told me he only 'greased' the shaft to solve the problem. I got the same problem again after a year. To me it looked like the transport motor doesn't have enough power. Opening the case and pushing the 'scan wagon' from its power off position helped sometimes. Hope this helps a little.

Posted on Jan 22, 2006

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I can not intall my acer 320u scanner in win 7

Scanner seems to be very old - Here are orginal specs - Hope this helps
  • Brand Name: Acer
  • Model: 320U
  • Hardware Platform: PC, Mac
  • Scanner Type: Flatbed scanner
  • Form Factor: Desktop
  • Scanner Interface: USB
  • Media Size Maximum: A4 (8.25 in x 11.7 in)
  • Color Depth: 36-bit color
  • Maximum horizontal resolution: 300
  • Maximum Vertical Resolution: 600
  • Media Type: Plain paper, Bulk objects (such as books)
  • Media Load Type: Manual load
  • Minimum system requirements: Apple MacOS 7.0 or later, Microsoft Windows 95/98
  • Width: 12 inches
  • Depth: 18.1 inches
  • Height: 3.3 inches
  • Sep 13, 2011 | AcerScan 320U Flatbed Scanner

    1 Answer

    The light on the scanner is flashing intermittently hence it will not operate

    When the light bar flashes or blinks, the built-in diagnostics are reporting the hardware is not functioning as expected; it does not necessarily mean the scanner is defective. Before contacting HP for service, perform the following:
    1. Turn off the computer.
    2. Disconnect the power cord and USB or parallel cable from the back of the scanner.
    3. Unlock the transport lock several times to ensure it is not restricting the movement of the carriage. Make sure it is fully open before proceeding to Step 4.
    4. Wait 60 seconds before connecting USB or parallel cable and the power cord to the scanner.
    5. Turn on the computer and rescan to test.
    If the light bar flashing is accompanied by a 2117 error, also try the troubleshooting steps included in document: Bps03134 - Scanner not Responding 2093, Unidentified Program Error.

    taken from hp support website

    Jul 21, 2010 | HP ScanJet 5370C Flatbed Scanner

    1 Answer

    The Hardware. The Motor inside my scanner stuck?

    Sounds like you have the Shipping Lock on.
    There is a lever to turn when you unpack your scanner.
    This is used to lock the hardware in place while the device is being shipped so nothing shakes loose.
    It needs to be unlocked when you have it unpacked and setup.

    Look for a lever like this in the picture and turn it to the Unlocked position.

    Hope this helps.

    Dec 11, 2009 | Canon CanoScan N640P Flatbed Scanner

    1 Answer

    How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find...

    Ensure you are using the power supply that was provided with the scanner.

    The power through the strip may be fluctuating and causing the problem.

    Download and install the driver provided on the 5800 USB support website.

    Jul 13, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

    2 Answers

    Scanner does not scan. It seems to be jammed, stuck.

    Thanks for your interest. The problem appears to be in the hardware - so I'll
    be visiting the store where it was purchased, to either fix it or replace the scanner.

    Dec 07, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

    3 Answers

    Problems with v350


    Try to reseat or unplug and replug the usb cable for the scanner to your mac, errors indicating that the computer is not communicating with it. you can also go to apple icon then go to system prefences or system profiler, click on hardware then USB check if there is an epson scanner under USB device tree

    keep me posted

    Sep 08, 2008 | Epson Perfection V350 Flatbed Scanner

    2 Answers

    It's not working

    I have the same problem - I tried pluging it directly wall socket - still the same error - I did notice that the plug that connects the from the front load scanner to the flat bed was not really connecting all the way.. it looked like it was but i turned off the scanner and went ahead and made sure that both screws were in all the way (its a little tuff) and then turned back on the scanner - the error went away and it does appear the the connection was not being made completly - I was able to scan several documents. I see that some of you have this as a re-occuring issue. I just got this scanner for one of our locations. Hopfully it does not reoccure.

    Aug 14, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

    2 Answers

    Makes grinding noises, refuses to scan; WinXP

    take a look on the underside of the scanner. there may be a switch that goes from lock to unlock. try to move it to lock and back into unlock. this lock is usually used to lock the bar from moving during shipping. if this got moved back to lock or bumped while you had it turned over, the scanner will not allow the bar to move.. try this first.

    Aug 16, 2007 | HP ScanJet 6200C Flatbed Scanner

    1 Answer

    Visioneer scanner light barely moves HELP!

    first u need to install proper drivers for ur . If installed then this may cause due to scanner hardware problem. This can be repaired . Go to ur scanner Provider for reparing. Thank you.

    Aug 14, 2007 | Visioneer OneTouch 7100 Flatbed Scanner

    4 Answers

    Unlock scanner hardware?

    I have the same scanner, which has now died due to electrical problems. This was the most posted issue people had with this model of scanner. The problem had come from the issue that the software was never truely adapted for the model. The Visioneer 5800 scanner had a hardware lock on the bottom. When they put out the (advanced) model 5820, the lock on the bottom was seen as pointless, so it was removed, but the software was NEVER adapted for it, except for the original Win98 version. Any version since, has the flaw of requesting the hardware lock being removed. The only way I have found that actually gets around it is this: You have to remove the screw(s) that hold the scanner body to the base, then either put them away in a forgettable box somewhere, or do as I eventually did... toss them in the round file. Now, are you ready for this?.... When the scanner asks the question about the hardware lock, you have to gently pull out on the front lip of the scanner, and lift the main body from the base. Now GENTLY, so as not to destroy anything inside.... You must pull the advance belt so that the scannung bar moves foreward about an inch. NOW, close it up carefully. Now when you ask for a scan, it should work.... I was quite amazed when I first read this solution, but it worked for me for many years of scanning with this machine, and a very good scanner it was, too! Now, if you don't want to do this over and over, and over again... here is the secret that kept me sane (except for when the power went out, and I had to do it again occasionally.) When you scan, use the Passport software, and pull up the twain to scan.... go about your business as usual, BUT!!!, when you finish scanning, close down the scan preview popup FIRST. Then close down the Passport software. IF YOU DO NOT CLOSE THE SCAN WINDOW FIRST, YOU WILL HAVE TO LIFT THE SCANNER LID AGAIN and over, and over, etc. Now, print this before you start unscrewing anything, as it is rather involved. Good Luck! BScott

    Sep 06, 2006 | Visioneer OneTouch 5820 Flatbed Scanner

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