My phone does'nt work

Be sure both the line cord and the handset cord are plugged in. If they are, plug a working phone into the dead phone's modular wall outlet. If it works, assume the problem is with the dead telephone.

Try plugging the dead phone into a working outlet. If it works there, its cord or modular plug may be making a poor connection with the first modular receptacle. Switch cords with the working phone and try again. If it works, replace the cord.

If it doesn't work with a good cord, plugged into a working outlet, the phone is probably defective. Further isolate the problem by substituting the handset from a working phone. If it works, repair or replace the dead phone's receiver. If it doesn't, repair or replace the entire phone. Be sure the switch hook isn't stuck down or jammed.

There might now be a problem with the phone at all. Call you telecommunications department and ask them to stat your TN and possible reset it. The switch could just be not operating correctly.