Hi there,
Sorry to hear you're having difficulties with your DC08. Like most Dyson cleaners, your DC08 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:
http://www.dyson.co.uk/support/help.asp?article=300&product=DC08-SY-STD
The correct way to wash the filter is shown in the video below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it.
By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
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