Question about LG 42LB1DRA 42 in. LCD Television
I have an LG 42LB1DRA 42 in., i'm sure it's plugged in a usable electrical socket, but none of the lights are on and the tv wont go on.
Same problem, power cuts out after 5 mins. Called LG they told me to reset the unit. It didn't work. I hung up and called back. Different tech, same result with a little more help. Bottom line I was told to contact the local service center. Which is a whole different story. Bottom line, two weeks and 2 visits and no results. So I called LG back. Went up the ladder in their customer service with nothing. They won't take ownership because I don't have a receipt with the actual dates so they can "research" the problem.
I asked about parts and they won't sell them to me directly. They gave me the name and number for a distributor who can quote me but not sell me the parts. I couldn't be more discouraged with LG. It's supposed to mean Life's Good, but it really means Life's Gouging my wallet ! I was going to buy a new flat panle for my newly renovated basement. I'm now buying two because the service company wants $550.00 for parts and labor,
Look out Sony, here I come !!!
My Solution,....Don't buy LG !
Posted on Nov 11, 2009
Everybody has same problem but no one tells what is the solution?
Posted on Oct 16, 2009
I just went throught the same thing. It is the psupply. Have the 3 2200 capacitors replaced on PS. I just took out PS brought it down to a local place and 65 bucks it was fixed!.
Posted on Jan 23, 2009
I had the same problem. The TV would come on for a few mins then go blank and no sound. Then the TV would lock up. I tried to do the "hard reset" but still had the same problem. I called LG and told them the problem and they 1st said there is nothing they could do but refer me to a repair co. (at my cost) since the TV was out of warrenty. I explained to them that more than one of us had this problem and that it is a MFG problem and they should pay for it. They agreed to pay for the parts now and said that is all they can do since I did not have a warranty. I told them I was not happy with that and that when I pay $1,500 for a TV I expect it to last more than 2yrs. I also told them I would do whatever I could to prevent people from buying anything made by LG and that I would report them to the Better Business Bureau. Finally after several mins of b*tching at them they agreed to pay for parts and labor but only if I could provide a proof of purchase. (they would only accept the sales reciept from 2 yrs ago). I guess they agreed to this thinking I would not be able to provide the reciept. Lucky for me I happened to have kept the reciept. I faxed it to them and now I am paying nothing to have it fixed. (even without a warranty) The repair man is coming in a few days to fix it. I will report back to tell you what the problem was. I would recommend that #1 you save all reciepts of major electronics and appliances, and #2 don't take LG's BS or anyone else's for that matter. Be persistant! Hope everyone else has the same luck I did.
Posted on Dec 19, 2008
I had an extended warranty with the place I purchased it. They just came to take a look and they have to replace the Analog Board. They called LG directly and told them what the problems were and that's what they told them they have to do.
Posted on Dec 09, 2008
I just got of the phone with a manager at LG and they want to send out
a technician to figure out the problem. I made it more than clear that
their are more than just a handful of us experiencing this problem, and
they are "looking into it".
I think we all need to call in and complain, and drive the fact home that this is not a single incident, but that there are many of us having this problem. Point them to this forum, and tell them your faith in LG is waning. A threat of informing the Better Business Bureau never hurt either. That's what I did, and now they are looking into it more, and are going to cover the parts on the service call, so that my expense for their problem is covered, even though my warranty is expired.
If we want this fixed, and prevented in the future, we have to call and *****, that is the bottom line. It is unfortunate, but that is how it has to work sometimes.
Here is the number for their customer service: 800-243-0000
If you hear anything new, let us know!
Posted on Oct 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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