Question about LG LFX25960ST Stainless Steel French Door Refrigerator

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Refrigerator Lights Stayed on, Melted Plastic and Stopped Cooling

We've had this LG LFC25760SW refrigerator for a little over a year. We came downstairs the other morning to find that the two light bulbs had been on all night. The plastic piece that displays the fridge and freezer temperature was hanging by wires b/c the heat from the light bulbs melted the plastic. The entire refrigerator was warm. I took out the light bulbs and the refrigerator began to cool down to normal temperature.

The doors were not left open. If they had been a) the refrigerator would have beeped as always, and b) even we didn't hear a beep, the lights turn off after a few minutes of the door being left open.

Anybody experience this? Is this a total defect? Fixable?

Luckily we have an extended warranty and somebody is coming to the house to look at it. Any insight so I have a knowledge base with the repairman?

Thanks! My LG is model #LFX25960ST, I bought it from Home Depot in October of '06. It started leaking water into the freezer and I just noticed that the lights in the refrigerator melted the plastic housing after I smelled something burning and the front doors were really warm. I read other postings and have been frantically trying to get the bulbs out so it won't start a fire. The sockets are burned. This is sooo scary I was almost out of town this weekend! If I wasn't here it would probably have started a fire and I'm still working on trying to prevent that as I type this. I will be contacting LG, Home Depot. I've already had parts ordered for the leaking icemaker line and now this.

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  • lauramjohnso Sep 07, 2008

    I contacted LG and they're sending an LG technician over here to fix everything they say and extending my warranty. I just had to fax my receipt in. We'll see what happens.

  • jsnic Sep 22, 2008

    I have the same thing going on with my LG refrigerator. No need to elaborate on the symptoms, obviously LG is quite aware of the issue. Upon descibing the symptoms to them, they immediately offered to extend the warranty. I don't like being the go between between a Service Bulletin and a product recall. Obviously a specific number of houses have to burn down before replacement is made. I live with my 80+ year old in-laws, and we came upon this problem with a warm refrigerator and a light cover that mysteriously fell off. The molding to the light box cover had melted as well as burning of the bulb receptacles. My wife and I were away on vacation for two weeks before discovering this. I want the unit out of my house, but LG was not too keen on the idea. Someone is supposed to come out tomorrow to follow up on the service bulletin and fix the 'control board' . I find it interesting that new models of LG refrigerators that have LED lighting. I'm sure that they get the most out of saying that these units are much more 'Energy Star efficient' and 'Green' rather than unlikely to cause enough heat for a fire to occur.

  • sandi7 Sep 23, 2008

    September 23, 2008. I woke up this morning to the same problem of the lights on and the cover melted and everything warm in the fridge. I unscrewed the lightbulbs. Will call about warranty. Purchased the summer of 2006.

    This is the second problem. The freezer frosted over continously until a part was replaced in the first year.

  • Anonymous Oct 10, 2008

    This thing is apiece of ****. lG sent out a techinician... it was fixed for a week or it's doing it again ??? what do I do ?

  • Anonymous Oct 18, 2008

    LG LFX 25960TT Light stayed on all night and melted the fixture.

  • Misscrossy Nov 19, 2008

    Hello,  I have the same problem, the light fixture melted off and is hanging,   the food on the top shelf is warm.  I don't have an extended warranty and guess what??the warranty is just up.  Not sure what to do.  The store says it's not there problem because the warranty is up . I thought this was a sensible purchase it cost enough.  



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I had the same problem and fixed it by replacing the Main PC board mounted on the rear of of the refirgerator, as rstynls pointed out. Part number is 6871JB1423N, available from Sears parts direct for around $100. I see it's also on eBay for about $80.

Naturally you want to replace any melted parts like the lens shround and cover if needed, but I didn't replace the socket assembly or reflector even the socket assembly was slightly discolored. I don't see how a new socket assembly could incorporate a temperature sensor since that would require there being a wire run for it already in place, unless the original units had the wire there but it just wasn't used. Even so, if you have to rely on the temperature sensor to shut off the light, you have a problem to fix anyway, although in theory it may prevent a fire hazard.

Posted on Dec 09, 2008

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Maybe this will help.. here is a link for you to get the service manual.. Hope this helps..

Posted on Sep 07, 2008

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The problem is with the main motherboard. It needs to be replaced along with the light socekt assembly. The new assembly has a temperature sensor that will cutoff power to the lights if it happens again.

Main board 6871jb1423n
Socket assembly 6621jk2003b

Posted on Oct 05, 2008

Had the same problem a few weeks ago. Ruined a lot of food besides the fact that it could have caused a fire. The light bulbs sockets are very, very burnt.

Posted on Sep 23, 2008

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I had the same problem with mine last Spring, same model, also bought from HD in Oct '06. After checking online and finding I was not the only one with this problem, I made numerous calls to LG, suggesting there should be a recall. As you said, someone's house could burn down! I was given the old brush-off. I even had to pay for my own parts! I contacted the Consumer Products Safety Commission on this, and all I got was "we are understaffed, under-budgeted, so we can't investigate most of the claims we get". Meanwhile, I decided to replace the bulbs with cooler CFL lights in case this happened again. Just the other day, I noticed things in the fridge are starting to freeze. Upon investigation, I found the lights are staying on again. They are warm enough to make the fridge run more, but not hot enough to melt the plastic shroud. I am trying to find what causes this to happen. Some forums say it is the computer board. I will remove the lights before I pay for that!

Posted on Sep 14, 2008

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