Question about Aiwa Audio & Video Receivers

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Hellow Sir: I bought Aiwa XR-MS3, now the piece has a problem. It can recognisze some CDs, and some CD it can't recognize. thank you very much Yong

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First you need to clean the disc's that it will not play. If a disc has a fingerprint or scratch on it in the area of the disc that is at the inner-most part of the disc where data is at, most CD players will not play the disc at all. Some will, but most will not. That area is the part of the disc that is called the TOC, it stands for "table of contents" and if that part can not be read, the disc can not be played. It has all the information there about everything that is on the disc. If the player can't read it, then the player has no way to find anything on the disc.

Try using windex and a soft cloth, like a bath towel or something soft that won't scratch the disc. This method works better than anything else you can buy for cleaning disc's and it is much cheaper.

If cleaning the disc's doesn't help you should try cleaning the laser pick-up lens. many retail outlets like Best Buy sell a disc that you can put in the unit and run it for about 20 to 30 seconds and it will clean the lens. It doesn't work great, but it will clean it a little. If you are able to see the laser pick-up and get to it with a Q-tip, you could try cleaning it with the Q-tip. Put a very small amount of windex or even isoprophl alcohol on the Q-tip and then very lightly rub it on the laser lens. Don't use a lot, just enough to get the Q-tip moist, and that will clean the lens better than anything else. It is the way professional technicians clean them. I have been repairing audio equipment for over 18 years and have lots of experience with these type of units.

If cleaning the lens doesn't help, you have a weak laser pick-up that would need to be replaced. If it is under warranty, take it in to an authorized Aiwa service center along with your receipt and they will fix it for free. This unit should have a 1 year warranty and as long as you have a proof of purchase they will fix it. You do not need to have registered your purchase when you bought it, many people think that it is required, but it is not. All you need is the receipt, which if you no longer have can sometimes be given to you by the retail outlet you bought it from. Many retail outlets have that information stored in the computer systems. Or you could check your credit card statements, if you used a credit card, and that is often accepted as proof of purchase. I have even seen some people who have contacted the manufacturer thru the customer service number and get a letter from them authorizing a one-time repair under warranty. You know that old saying, "The squeeky wheel get the grease". Sometimes it helps to call and complain, or just explain that you lost your receipt. If the unit is one that has been in stores being sold within the last year, many times they will allow for a free repair.

I hope this helps you with your problem, and if so a rating of "FixYa!" would be appropiate and very much appreciated, after all, it is the only reward we get for offering people like yourself free support for your problems.

Thanks, and let me know if I can be of any further help.

Dave

Posted on Sep 07, 2008

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