Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Ice maker does not make ice. Shut off arm staysin up position. The manual specifies that this arm can not be forced by hand. How can I lower that arm?

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  • gbllsims Sep 19, 2008

    I have the same issue. We had the ice maker replaced about a year ago due to the same issue. I spoke to someone tonight from the service center at Sears and she pretty much confirmed we are out of luck and will have to pay to have it replaced, even thought this is a recurrent problem in a less than 2 year old refrigerator.

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Hi thanks for the question all the ice makers i have seen you can move the arm by hand so i would move it thanks cause it wont make ice with arm in up position thanks the appliance doc

Posted on Sep 24, 2008

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Posted on Jan 02, 2017

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1 Answer

The feeler arm on my ice maker is hung up in the off possion. how do i release it


It is resting on a detent for the "off" position around 1 o'clock.. U need to force it clockwise over the detent and point in the downward direction towards six o'clock. Then it will feel the contents of the ice bin and when the ice pushes it back up to the full or one position the ice maker stops functioning till you reset it manually.

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Try letting it thaw out and re start it.

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Check the bin arm spring you will have to disassemble the front of the ice maker to do this and check timer motor could be getting hung up. not a cleaning problem. or replace the complete head.

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1 Answer

Can you turn the ice maker off like other refrigerator ice makers? I didn't see anyway to turn my ice maker off or do I empty the ice out everytime?


Most ice makers have a control arm that raises and lowers to check for a full condition. It usually raises during the dump cycle and lowers during the fill cyle. If it is unable to lower (because the bin in full) it should shut off the fill cycle. If that function is not working, then if you move that control arm to the fully raised position, it should shut of the fill cycle, until you manually lower it again.

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1 Answer

The automatic ice maker quit working, but first the water control valve hung up open [the refill cycle did not end]. Fortunately, I was nearby and when I looked into the ice maker I saw a slow flow of...


I removed the wiring connectors from the two water control valves and when I reconnected the wires for the ice maker I heard the unit cycle. When I checked the ice maker, the ice maker shutoff arm was now completely down, operational position. Previously, I could see that the arm was up, but not at the top of the cycle. I'm not sure what caused the ice maker to cycle, but I am assuming that there was corrosion on the wiring connectors which was wiped off when unplugging/replugging the connectors.

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1 Answer

Ice maker bin indicator arm is stuck in the bin is full position


You should be able to move it gently to the lower position.  If it doesn't want to move don't force it.  Try shutting the ice maker off in case the arm is frozen in the up position.  After the ice maker defrosts a bit try again to move the arm gently.

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1 Answer

Ice maker stopped


Hi!
Please check these:
It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these:
If your ice maker has a small red plastic lever, lower it to lower the wire.
If there's no plastic lever, simply lower the wire.
In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.
The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.
The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.
Please do rate this solution as FixYa and revert for further assistance.

Thanks
Rylee

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1 Answer

Ice maker overfill


The metal off/on arm may be disconnected. A full bin should keep the arm in the up position and shut off the ice maker.
Remove, then re-insert the metal arm in the back of the ice maker control head.
Make sure that a full bin of ice activates the control arm.
You may need to buy a replacement arm that is longer so that the ice catches on the arm.

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2 Answers

Ice maker won't shut off when full


check the Shutoff Arm:

An arm extends away from the ice maker over the ice cube bin. During each ice making cycle, the arm rises up and then drops back down after the new ice is dumped into the ice cube bin. As ice accumulates in the bin it prevents the arm from dropping back down. When the arm is high enough, the ice maker shuts off and no more ice is made until the ice level in the bin drops.
The ice maker can also be turned off manually by lifting the arm all the way up into a locked position (shown belowef280e4.jpg

The arm is supported at one or both ends. One end extends into the back of the front support (see photo above). If it is not securely in place, it could cause the ice maker to malfunction. Confirm that the arm is securely in place.
For proper operation, confirm that arm is in the lowered position and that nothing is blocking it from normal movement.
To test the shutoff function, lift the arm up into the manual shutoff position. Recheck the unit later to confirm that no ice is being made.
If unit continues making ice even when the shutoff arm is in the up (off) position, refer to the diagnostic table or for a modular ice maker, replace the control module.

check the Shutoff Switch:

Before testing the shutoff switch, unplug the refrigerator to avoid an electrical shock hazard.
There are two types of ice makers, those in which all of the parts can be individually replaced and those in which some of the parts are clustered together into a control module. To determine which model you have remove the outer face plate. If there is knob, pull it off first, then pry off the face plate with a small screwdriver.

Modular units have holes in the module's face plate for test probes. If you see several holes, each marked with a letter, it is a modular unit. Component units (like the one shown below) usually have exposed gears and don't have holes for test probes.
Modular units do not use a separate shutoff switch. Instead follow this link to view instructions for checking the shut off arm.
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1 Answer

Ice Maker not making ice


replace the icemaker is the best solution , or possibly jst the control module

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