Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Cannot print in color - HP C6180

The description below was posted by someone else. I tried your solution # 1 and it did not work. Any ideas of how I can fix this.

Thanks.

I've tried everything to get my C6180 working
screen says
Replace the following empty ink cartridge(s)to resume printing
the printer does not have enough ink to ensure printer health.
the emty ink cartridge must be replaced for resume.
I've tried everything nothing work Can someone please help me fix the problem.

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  • Anonymous Mar 27, 2014

    does not recognize new cartrige

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  • Expert
  • 106 Answers

Hi,

below is the document that i would like you to follow. If still the document wont resolve your issue, please call 1-800-474-6836 for tech support. Also, check the warranty of the printer, and if the tech found out that its an ink problem, then they can go ahead and have it replace.

CLICK HERE ==>> DOCUMENT

thank you.

adonscott

Posted on Sep 09, 2008

1 Suggested Answer

adonscott
  • 106 Answers

SOURCE: connot print

Hi,

There are several factors that contributes that certain error message. try the following steps.

Performing a semi-full reset of the All-in-One. Remember, make sure that you follow the steps exactly.

  1. Make sure that the printer is TURN ON.
  2. Remove the power cord from the product.
  3. Press and hold the # and 6 buttons.
  4. While holding the buttons down, connect the power cord to the product.
  5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
  6. Use the On button to turn on the product. The reset information appears on the color graphics display.
  7. Note: if the issue is still not resolve, please let me know.

Best regards
adonscott

Posted on Jul 03, 2008

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1 Answer

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Here's the official HP solution for what you're experiencing. If you try all the steps suggested and you still have a problem, remember that you can contact HP for warranty support for the cartridges you've purchased - even if your printer is out of warranty.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00721052&cc=us&lc=en&dlc=en&product=1153494
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The instructions for printing a self-test page are similar to the c7280 shown in the following video.
(do not delete) utube.png
I am an HP employee. I do not represent HP on this site.

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If the steps above did not help, clean the print head.
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1 Answer

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Hi, Based on your post/description, I will assume that your printer is connected to your network by either by WiFi or Ethernet and not by USB to a particular PC. If it is USB connected to a PC, then it should still work since it is not physically connected to the router. Since your "Internet radio" was just recently upgraded, it is possible that the networking configurations have been changed. Having said that, it is perhaps required that you likewise changed the networking configuration of the C6180 to conform with the new settings. Pls post back with information on: 1. How is the C6180 connected; by LAN to your router or by WiFi? 2. What is your new/current networking configurations (IP add, Subnet Mask, Default Gateway, DNS, Network/Workgroup name)? 3. Do you still have the original CD installer/driver, the user's manual and the quick installation guide? 4. Do you still have the original USB cable that came with the printer? Alternately, you can checkout the installation guide at the HP website (http://h10025.www1.hp.com) or go through the installation procedure again using the CD that came with the printer (of course you must initially uninstall the HP C6180). Hope this be of some help/idea. Pls post back with additional information/details so we can figure things out. Good luck and kind regards.

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