Question about HP LaserJet 2840 Printer
I got an "incorrect yellow" error message on my brand new HP 2840 Color Laserjet. I removed the yellow cartridge to re-install it hoping that might solve the problem. Now I cannot get the yellow cartridge back in.
Can you tell me how to re-install the yellow cartridge? The black cartridge seems to be in the way. There was no service manual or info on the CD that came with it.
I really appreciate your help.
There is a gray button right of the LCD display that has a black arrow circling clockwise and four color dots (magenta/black/cyan/yellow). Push it until you see the "Rotating to Yellow" in the LCD display, then open up the top of the printer by pushing the big gray latch next to the picture card reader at the right front of the printer. You now have access to the cartridge. pull it out and examine it. If it is a new cartridge, check to see if you pulled the plastic dam strip out (which keeps the toner in place in shipment etc).
Posted on Sep 17, 2008
Same problem. The stated solution doesn't work because when we try to rotate to yellow, it says "Incorrect Yellow" followed "Rotating to Magenta" It will not let us get to yellow.
Posted on Jun 16, 2009
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Posted on Jan 02, 2017
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