I got an "incorrect yellow" error message on my brand new HP 2840 Color Laserjet. I removed the yellow cartridge to re-install it hoping that might solve the problem. Now I cannot get the yellow cartridge back in.
Can you tell me how to re-install the yellow cartridge? The black cartridge seems to be in the way. There was no service manual or info on the CD that came with it.
I really appreciate your help.
There is a gray button right of the LCD display that has a black arrow circling clockwise and four color dots (magenta/black/cyan/yellow). Push it until you see the "Rotating to Yellow" in the LCD display, then open up the top of the printer by pushing the big gray latch next to the picture card reader at the right front of the printer. You now have access to the cartridge. pull it out and examine it. If it is a new cartridge, check to see if you pulled the plastic dam strip out (which keeps the toner in place in shipment etc).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If the ground spring located on the left inside wall of the printer is ok, and you have tried cleaning all the ground contacts on the cartridge, then it may just be a bad toner cartridge. Especially if it's a third party cartridge and/or especially if this problem happened right after or shortly after installing a new cartridge.
Are U installed specified yellow cartridge? Chk with old cartridge & chk for the message.. Same error? there is a mechanical issue, carousel unit might be misaligned..To align it technical skills required, better go to the nearest service center.
If different error replace with another cartridge.
If you used a compatible cartridge (as I assume) the problem is with the cartridge "CHIP", very common on compatible cartridges, return the cartridge or replace the chip. The chip is on the top of the cartridge and can be remove.
HP Color LaserJet 2600n Printer - Installing Print Cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message
recommending that to order a replacement. The printer can continue to print using the current print
cartridge until the control panel displays a message instructing to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C),
magenta (M), and yellow (Y).
Replace a print cartridge when the printer control panel displays one of the following messages:
Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black
The control panel display also indicates the color that should be replaced (unless a
genuine HP cartridge is not currently installed).
Change the print cartridge
Turn off the printer.
Open the front door.
Do not place anything on the transfer belt (ETB), which is located on the
inside of the front door.
Remove the used print cartridge from the printer.
Remove the new print cartridge from the bag. Place the used print cartridge in the bag for
Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently
rocking the print cartridge from front to back.
Do not touch the shutter or the surface of the roller.
Remove the orange shipping locks and the orange shipping tape from the new print cartridge.
Discard the shipping tape and shipping locks according to local regulations.
Align the print cartridge with the tracks inside the printer, and using the handles, insert the print
cartridge until it is firmly seated.
Firmly close the front door.
Turn on the printer. After a short time, the control panel should display Ready.
If a cartridge is in the wrong slot or is the wrong type for the printer, the control
panel will display one of the following messages: Incorrect yellow, Incorrect magenta,
Incorrect cyan, Incorrect black.
Installation is complete. Place the used print cartridge in the box in which the new cartridge
arrived. See the enclosed recycling guide for recycling instructions.
If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
When replacing or changing a black print cartridge, a cleaning page will
automatically print. This helps prevent speckles on the front or back of printed documents.
A cleaning page can also be generated using the control panel or the HP Toolbox.