Question about HP Photosmart C6180 All-In-One InkJet Printer

5 Answers

Ink Cartridge Error 2

I have tried buying new ink cartridges and they still do not work what is the best solution if it is a hardware issue. I have replaced on of the color cartridges and when printing I still get the message that it needs to be replaced. I am able to print directly from the uint, but not from my computer.

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  • djsinc Sep 07, 2008

    Any ideas as to how to fix my issue.

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5 Answers

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For an HP Photosmart C6180 & if the normal checks/solutions fail, try:

  1. Press and hold the “*” key
  2. Press the “#” key and release both keys
  3. Display should say “Enter Special Key Combo”
  4. Press and release in sequence the “1”, “2” and “3” buttons
  5. screen says "support" R0631M
  6. Press and release the right arrow button until the display says “System Configuration Menu”
  7. Press and release the “OK” button
  8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”
  9. Press and release the “OK” button
  10. Display should say “Hardware failure status: Clear. Press OK to clear”
  11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
  12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE
  13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet
  14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  15. urn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page
  16. print a self test page to check the functionality of the printer
  17. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report

Posted on Sep 18, 2008

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Hello,
Kindly remove the cables for pc,then fix the cable again, hope it will helps u.if u still have the problem then remove the cables and reinstall the printer software and it will ask to connect the cable to pc,connect them and start ur work.


Thank You

Posted on Sep 18, 2008

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Hi,

You want to uninstall the printer from your PC using Add/Remove if there is an entry. Otherwise, go to Printers and Faxes from the Start Menu and right click your priter and then choose delete. When prompted, choose yes to remove unused printer files.

You want to reinstall the printer again, but leave the USB cable disconnected until you are told to connect it, otherwise installing with the cable attached will lead to your problem.

Do you need the installation software?

You may also need to clean up errant entries in your registry if you've tried this already and its not solved your problem Let me know and I'll post a link to a free registry cleaner (no ads, no gimmicks) that will clean them out for you.

Regards,
Worldvet

Posted on Sep 07, 2008

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Try running the diagnostic tool of the HP printer, the printer utility that came with the printer use it and correcting the problem and also to adjusct some settings...

Hope that helps........

Posted on Sep 07, 2008

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  • 264 Answers

Uninstall and reinstall the HP software

Posted on Sep 07, 2008

  • Sameer Kashyap Sep 07, 2008
  • Sameer Kashyap Sep 18, 2008

    One thing is for sure that if you are able to print fine using the printer the cartridge should be installed fine.

    Hence you need to uninstall and reinstall the software on the computer.

    You may download the the software from here according to the operating system you are using.

    Now uninstall and reinstall of the HP software is not that easy.

    I am mentioning the method below which you may try.

    Step 1. Uninstall the HP from the Control Panel

    Start>Control Panel>Add & Remove Programs

    Here you will see a list of programs and you have to remove the HP relaterd Softwares. (If you are using a PC which is of HP as well, than you have to be careful and dont remove the HP software for the PC, remove the HP printer related software)


    Step 2. Restart the computer.

    Step 3. Remove the HP from the Program Files.

    go to My Computer>C Drive>Program Files

    Here delete the folders created for HP Printer. ( Once again if you are using the PC of HP you should be careful and delete the folder related to the Printer only)

    Step 4. Restart the computer.


    Step 5. Install the software.

    Now the software which you would have downloaded, install the same.
    Make sure that you unplug the printer from the computer while installing the software.

    During the installation the HP software will come on to a step where it will try to detect the printer and will say that it was not found.

    That is the time you have to plug in the printer to the computer.

    Once the installation is done. You should be able to print from the computer.

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So, you need to take out both of your ink cartridge and then use a clean cloth to wipe them. After that, slowly put in back into the printer. If the error is still there after wiping it, try to do it till the error is gone.
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E5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properly
Are they Canon ink cartridges?
Remove the cartridges, make sure that the tape is removed , and re-install them. Make sure they are seated correctly.

For future reference , these are the error codes for your printer.
E2-2 = No paper (ASF)
E3-3 = Paper jam
E4 = No ink
E5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properly
E8 = Waste ink absorber full, or platen waste ink absorber full
E9 = The connected digital camera / video camera does not support Camera Direct Printing
E14 = The Ink cartridges whose destination are wrong
E15 = Ink cartridge is not installed E16 - Ink remaining is unknown
E16 -E19 = Failed to scan head alignment sheet
E22 = Carriage error
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E24 = Purge unit error
E25 = ASF(cam) sensor error
E26 = Internal temperature rise error
E27 = Waste ink absorber full or platen waste ink absorber full
E28 = Ink cartridge temperature rise error -
E29 = EEPROM error
E33 = Paper feed position error
E35 15 = USB Host VBUD overcurrent error - USB
E37 17 = Abnormal motor driver error
E40 20 = Other hardware error
E42 22 = Scanner error

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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3 Answers

Error code E5


hi dear

hi dear

may the error code or how many blinking can solve your problem

this is the list of error code

How to clear Error Code Canon printers MP150 MP160
CANNON Printers MP150/MP160 ERROR CODE


E2-2 No paper (ASF)
E3-3 Paper jam
E4 No ink
E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,
or the ink cartridges are not installed properly
E8 Waste ink absorber full, or platen waste ink absorber
full

E9 The connected digital camera / video camera does not support Camera
Direct Printing
E14 The Ink cartridges whose destination are wrong
E15 Ink cartridge is not installed E16 - Ink remaining is unknown
E16 -E19 Failed to scan head alignment sheet
E22 Carriage error
E23 Paper feed error
E24 Purge unit error
E25 ASF(cam) sensor error
E26 Internal temperature rise error
E27 Waste ink absorber full or platen waste ink absorber full
E28 Ink cartridge temperature rise error -
E29 EEPROM error
E33 Paper feed position error
E35 15 USB Host VBUD overcurrent error - USB
E37 17 Abnormal motor driver error
E40 20 Other hardware error
E42 22 Scanner error





try this methode

Methode 1

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting formenu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED
lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks

0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection


that's all


maybe it can fix your problem



thanks


cropp


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Ink tank


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Help


Hello,

 

 

Me is Vikram Kumar Thumu, I have seen your message on the  issue related to the HP Deskjet 5150 Printer. I would like to provide my suggestions on this issue.

 

The issue could be happen due to following below reasons:

 

1. If you are using wrong ink cartridge for the Printer.

2. If you are using a refilled ink cartridge

3. If there is an issue with fault with ink cartridge or an issue with ink cartridge slot in the Printer.

4. If there is an issue with Hardware malfunction of Printer.

 

Well, to resolve the issue I recommend you to try below solutions.

 

Note **: Your Printer supports below ink cartridges:

 

Cartridge Part number Black HP 56 (C6656A) Tri-color HP 57 (C6657A) Photo cartridge (optional) HP 58 (C6658A)

 

Check whether you can installed correct ink cartridges for the Printer or not.

 

Solution 1: To Hard Reset Printer once.

------------------------------------------------------------

 

Make sure that Printer is disconnected from the computer.

1. Turn ON the Printer.

2. Raise the top access door of Printer. The carriage assembly should move    towards center of the printer.
   Note: for some printers carriage will not move to center.

3. Remove both ink cartridges from Printer.

4. Power OFF printer by pressing the power button of the Printer.

5. Disconnect the power cord from wall outlet and Printer cable (USB or Parallel) from the back of the Printer.

6. Let the Printer remain disconnected for at least 60 seconds.

7. Reconnect power cord and Printer cable (USB or parallel) at back of end Printer.

8. Turn ON the printer.

9. Reinstall both ink cartridges into Printer, make sure that they lock into position and installed in correct ink cartridge slots.

10. Close the top access door firmly.

 

once if you are done with steps, check the issue. If the issue still persists then please go ahead with next solution.

 

 

Solution 2: To Clean the ink cartridges and Cartridge slot in the Printer

 

Please open below web link.

 

Link is:

 

 

 

Once if you have opened the web link, please perform the steps that are mentioned in the web page for cleaning ink cartridges and also steps for cleaning ink cartridge slot assembly in the Printer.

 

I hope that this should resolve the issue. However, if the issue still persists then please go ahead with next solution 3

 

Solution 3: Testing the ink cartridges of the Printer

--------------------------------------------------------------------------

To isolate the issue by testing the Printer Hardware functionality with " Reserve mode printing " ( this is also called as 'Back up mode'). This is referred as using the Printer with only single ink cartridge. Your Printer model supports for this feature.

 

Steps are :

 

1. Open top access cover of Printer and remove the Black ink cartridge from Printer ,make sure that Printer is installed with Color ink cartridge only . Then close the top access cover firmly. Please turn off Printer and Wait for 30 seconds and then turn ON Printer. Check the status of blinking lights on the Printer. If you do not see any blinking lights on the Printer front panel, then cartridge is fine. We can now go ahead with testing Cartridge functionality along with Hardware test of Printer.

 

Please do these below steps to test Cartridge and hardware of Printer:

 

1. Turn the printer on.
2. Press and hold the POWER button until step 4.
3. Press the RESUME button four times.
4. Release the POWER button.

 

This should print a self test page. If you see any information printed on the page, then it confirm that Printer and cartridge is fine else if there is no information printed on the page then it confirms that Cartidge is Out of ink.

 

Note: you may receive a error code on the test page, please do not worry about that.

 

Please do below steps similarly to check the issue with Color ink cartridge..

 

Open top access cover of Printer and remove the Color ink cartridge from Printer ,make sure that Printer is installed with Black ink cartridge only . Then close the top access cover firmly. Please turn off Printer and Wait for 30 seconds and then turn ON Printer. Check the status of blinking lights on the Printer. If you do not see any blinking lights on the Printer front panel, then cartridge is fine. We can now go ahead with testing Cartridge functionality along with Hardware test of Printer.

 

Please do these below steps to test Cartridge and hardware of Printer:

 

1. Turn the printer on.
2. Press and hold the POWER button until step 4.
3. Press the RESUME button four times.
4. Release the POWER button.

 

This should print a self test page. If you see any information printed on the page, then it confirm that Printer and cartridge is fine else if there is no information printed on the page then it confirms that Cartidge is Out of ink.

 

Note: you may receive a error code on the test page, please do not worry about that.

 

I hope this should resolve the issue. If the issue still persists then you may need to service the Printer once.

 

If you any issues related to the Printer further you can mail me at thumuvikram@rediffmail.com. I will be glad to help you.

Oct 03, 2007 | HP DeskJet 5150 InkJet Printer

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