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Canon MX850 keeps saying Error Number : 306 A communication error has occurred. Make sure that the printer is plugged in, powered-on, and properly connected to your computer. Then try printing again. I have done all of the obvious solutions and nothing is working help

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It is possible that your ink cartridge is damaged. Try using an old ink cartridge that worked before and try to print again.Even if the ink cartridge you are using is full of ink, when sensitive electrical components are damaged, it wouldn't work.

You can also try using a different printer to rule out the possibility that your computer is the problem.

Posted on Sep 06, 2008

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Printer not functioning properly,download software will no install, get error msg


What make of printer ?
What is the error message ?
click start control panel administrative tools computer management then select event viewer depending on what operating system you have this may vary
extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured

you might be able work your way through the problem
if it's a program file you might uninstall the program restart your computer then reinstall some of these files/software if its driver related

you might have to uninstall the printer restart your computer then reinstall your printer
click start control panel administrative tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port

you might see a yellow? ! question exclamation mark or a red X this will mean you need to install a new driver for this device right click you will have options to update driver disable uninstall or select properties again you will have the similiar options also you can troubleshoot the device

Mar 08, 2014 | PC Desktops

1 Answer

Installed and will not print


You either need to check and see if the printer is connected properly. If it is USB printer, check the USB connection and make sure the port is active too.

Other reason for that error, could be incorrect installed driver, as the computer and the printer is not communicating properly.

Check those option and let me know.

Aug 21, 2009 | PC Desktops

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Need a system recovery? Tried the F8 method--doesn't work! Help!


Just unplug the hard drive cable and plug it again. otherwise if problematic replace the cable.

Apr 24, 2009 | Gateway GT5404 PC Desktop

1 Answer

The printer quit printing and now the green and orange lights are flashing. I have taken out the cartridges and they are full. I have unplugged the printer from the module and then shut off the printeer....


hi - we got disconnected (accidentally ended the chat session?)

for the light pattern that you have here are the related issues:

paper jams , obstructions , cover error

Canon's recommendation:

Resettingthe Printer By resetting the printer'spower, the print bufferis clearedand certain sensors are reset. Ifthere is invalid data inthe buffer, orsensors are stuck in aparticular mode; errors may occur.Follow thesesteps to reset the printer:
  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

  3. Unplugthe printer's power cord for approximately10minutes, and then plug itback in. If troubleshooting acommunicationissue, reconnect the datacable (not applicable to WiFi,Bluetooth orInfrared).

  4. Turn the printer back on.
Note:Ifresettingthe printer does not work, please attempt any othersolutionsthatappeared in your search results.If this is a hardwareerror ontheprinter, the printer may need to be repaired.


Issue: Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)
Solution: The iP1700 may require repair

Unfortunately,theissue you describe seems to indicate that yourproduct may requirerepairservice. If you feel your product mightrequire service, aTechnicalSupport Representative will be happy toanswer any questionsyou may haveand explain the service optionsavailable to you. You cancontact usthrough the email link or phonenumbers listed below.
  • Obtain Support by Email

  • Fortoll-free technical support, please call 1(800)828-4040 duringregular business hours (currently Monday-Friday10:00a.m. - 10:00 p.m.EST, excluding holidays).

  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Saturday (excluding holidays) at 1-866-251-3752

  • Technical Support is available for Customers in Canada at 1-800-OK-CANON
The InstantExchange Warranty Program is available:
(1) only for certain printer, facsimile, multifunction, and scanner models;
(2) during the express limited warranty period for such products; and
(3) only in the continental United States, Alaska and Hawaii.
Sowemay better assist you, please make sure that you can accessyourCanonproduct and have the following information available whenyoucall:
  • Product model name and serial number.
  • Computer's operating system; for example Windows XP.
  • Message displayed when the problem occurred.
  • Steps you've already done to try to solve the problem.
For information regarding the Canon U.S.A., Inc. Limited Warranty, please click here.
Welookforward to helping you rectify the issue you are experiencingandarealways available to provide any assistance you may need.

Nov 06, 2008 | PC Desktops

1 Answer

THE PRINTER WAS NOT WORKING WHEN PRINT WAS SELECTED. i CHECKED THE PRINTERS BLACK AND COLOR AND TOOK THEM TO THE STORE TO MAKE SURE THEY WERE GOOD AND FULL. nOW THE PRINTER FLASHES ORANGE EVERY THREE...


hi - we got disconnected (accidentally ended the chat session?)

for the light pattern that you have here are the related issues:

paper jams , obstructions , cover error

Canon's recommendation:

Resetting the Printer By resetting the printer'spower, the print bufferis cleared and certain sensors are reset. Ifthere is invalid data inthe buffer, or sensors are stuck in aparticular mode; errors may occur.Follow these steps to reset the printer:
  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

  3. Unplugthe printer's power cord for approximately 10minutes, and then plug itback in. If troubleshooting a communicationissue, reconnect the datacable (not applicable to WiFi, Bluetooth orInfrared).

  4. Turn the printer back on.
Note:Ifresetting the printer does not work, please attempt any othersolutionsthat appeared in your search results.If this is a hardwareerror on theprinter, the printer may need to be repaired.


Issue: Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)
Solution: The iP1700 may require repair

Unfortunately,the issue you describe seems to indicate that yourproduct may requirerepair service. If you feel your product mightrequire service, aTechnical Support Representative will be happy toanswer any questionsyou may have and explain the service optionsavailable to you. You cancontact us through the email link or phonenumbers listed below.
  • Obtain Support by Email

  • Fortoll-free technical support, please call 1 (800)828-4040 duringregular business hours (currently Monday-Friday 10:00a.m. - 10:00 p.m.EST, excluding holidays).

  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Saturday (excluding holidays) at 1-866-251-3752

  • Technical Support is available for Customers in Canada at 1-800-OK-CANON
The InstantExchange Warranty Program is available:
(1) only for certain printer, facsimile, multifunction, and scanner models;
(2) during the express limited warranty period for such products; and
(3) only in the continental United States, Alaska and Hawaii.
Sowe may better assist you, please make sure that you can accessyourCanon product and have the following information available whenyoucall:
  • Product model name and serial number.
  • Computer's operating system; for example Windows XP.
  • Message displayed when the problem occurred.
  • Steps you've already done to try to solve the problem.
For information regarding the Canon U.S.A., Inc. Limited Warranty, please click here.
Welook forward to helping you rectify the issue you are experiencingandare always available to provide any assistance you may need.

Nov 06, 2008 | PC Desktops

2 Answers

The lights on the printer keep on blinking and I have cleaned the cartridges and have reset them. I also had them checked for ink and they are full. The orange light blinks three times and then stops. I...


Clear any paper or carriage path obstructions
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
Press the On button to turn on the product.
Plug the product directly into a wall outlet Follow these steps to make sure that the product is correctly connected to a suitable power source.
Remove the power cord from any power strips or surge suppressors, and plug it directly into a grounded wall outlet.
Perform a partial reset A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
Unplug the power cord from the unit.
Reconnect the power cord into the unit.
When the lights begin to flash, press and hold the On/Resume buttons.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Remove and re-install the print cartridges Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure correct installation of the print cartridges by following the instructions below.
With the printer plugged in and turned on, open the cartridge access door (see the illustration). After a moment, the print carriage should come to the center. The print cartridge carriage is the plastic part that holds the print cartridges. When the carriage is at the center of the access area, unplug the printer.
Remove the cartridges from the carriage and check them for damage. Check for obstructions under and around the carriage. Replace any damaged cartridges.
Reinstall the print cartridges.
Try the print job again to see if this step resolved the issue.
Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 06, 2008 | PC Desktops

1 Answer

I JUST BROUGHT THIS NEW CANON PRINTER I BEEN TRY TO INSTALL KEEP RECEIVE ERROR MESSAGE (SCANNER ERROR)TURN PRINTER ON AND OFF NUMBER OF TIME. ALL-IN-ONE (PIXMA MX310) SN ABH41173


DID U PLUG THE UNIT IN BEFORE INSTALLING THE SOFTWARE?THIS COULD CAUSE A PROBLEM.TRY UNINSTALLING THE SOFTWARE & STARTING FROM SCRATCH.ALSO CHEK THE C.D.,U.S.B. CORD COULD ALSO BE A PROBLEM.U SHOULD HEAR A TONE WHEN U PLUG OR UNPLUG THE UNIT.GOOD LUCK!!!!!!!!!!!!!

Nov 06, 2008 | PC Desktops

1 Answer

I have AK77-8XN keep getting screen saying disk boot error.Ron K


Please check the cables of the hard drive going to motherboard if they are properly connected and pushed. Make sure the power is also plugged in to the hard drive.

Jul 28, 2008 | AOpen PC Desktops

1 Answer

I cant seem to print, it says theres a communication error, iv done everything. i have the lexmark x3580 printer


Hi rima1st,

Printers can definitely be frustrating if they aren't working right, but often times it is one of several common problems that can make them work again. Here are some tips to help you troubleshoot your printer error, since we cannot physically test your connectivity to your printer at the moment.

1: Open your Printers & Faxes panel from your control panel. First, ensure that the correct printer is installed here, and that it is currently set to be the default printer.

2: Right-click on the default printer, select Open, and ensure that there are no print jobs currently queued to print. If there are several of them, delete them all to make sure a broken or stuck print job is not holding up the rest of your printing.

3: Double-check all connections to your PC from the printer, and make sure your printer does not display any errors that are related to it's functionality, rather than the computers.

4: Last but not least, you can uninstall and re-install your printer's drivers and set it up in your Printers & Faxes. This completely removes all of your computer's working knowledge of that printer and re-educates it on how to communicate properly to your printer.

Other than that, the problem could be related to a third-party program blocking your printer (spyware or virus) or it may be that your printer or USB cable are defective. Again, many possibilities and it's extremely difficult to troubleshoot with very limited information. Perhaps you could post a more detailed description of any error messages that your computer mentions, or what steps you have taken? Hope that helps.

May 02, 2008 | PC Desktops

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