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I purchased a refurbished DVD-V9700 combination DVD/VCR player from Heartland America, and they sent me the wrong instruction manual and the wrong remote. I called Heartland and they said they don't have separate parts such as manuals and remotes to send clients. I can't hook up the player with the diagram in the instruction manual they sent me because the manual is for model DVD-VR357 and there's no port on my model for the IR blaster. The remote they sent only turns on the power. The player doesn't respond to any other commands from the remote. The customer service person at Heartland America told me to contact Samsung. I don't know what department or division I should contact to get the right manual and remote, but perhaps you could forward this to the right place. Thank you for any help you can give me. Judith Blair,

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You may go to the link below wherein you may download manuals and troubleshooting guides for your unit. It gives you the link as well where you can buy remotes and such. Its the link for the parts.

Posted on Sep 06, 2008

  • Thomas Lim
    Thomas Lim Sep 06, 2008

    If you need further assistance please do message me.



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Be advised that this unit, the Go-Video DVR4300, is a combined VCR (video cassette recorder) and DVD Player; it does not record DVDs. Only a DVD Recorder unit will serve your need.

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