Question about Microsoft Xbox 360 Console

3 Answers

Xbox wont read disk

When I try to load disk it wont load it. It says reading disk for about a
minute then says it cant read disk....the disk is not scratched.

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  • sgt3884 Sep 06, 2008

    thank you, It stopped my genius sixteen year old
    from going at it with a screwdriver...he wouldnt
    believe me but he believed you...worth the money.
    thanks

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3 Answers

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  • Microsoft Master
  • 6,487 Answers

Did you try a different disc just to check if it will read a different disc , because if it reads a different disc there's problem with that disc that is not being read..

Posted on Sep 06, 2008

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  • Microsoft Master
  • 13,433 Answers

Hey,

how old is your xbox? start with a lens cleaner canned air could be carefully used to blow dust out incase there is dust, but the lens cleaner disk will do the same thing.

If your device is covered by warranty I suggest you take advantage of the free service if a lens cleaner doesnt help, il look one up for you

Thanks,
Ekse

Posted on Sep 06, 2008

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  • Master
  • 3,422 Answers

HI,

Did you try using different disks?If you have alreay tried then please use lens cleaner to clean the lens

Posted on Sep 06, 2008

  • 1 more comment 
  • Priya darshan Sep 06, 2008

    see if the player tries to read the disc. Load a disc and listen.
    Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

    Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
    This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

    You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

    If you actually see dust on the lense, then its just that simple. clean, close, play.

    It may also be worth your while to check on the small shafting that guides the carriage of the laser pickup. Dirt, grome, dust and solidified lubricant can cause stoppage of the carriage and the laser eye then fails to read the next track.

  • Priya darshan Sep 06, 2008

    If you still face the problem then you will have to get it repaired.I hope this is under warranty.Here is the Xbox main support no. 425-635-7222 call them and ask for the loaction nearest repair cener located in your area and the documents required for getting it repaired under warranty.

  • Priya darshan Sep 06, 2008

    Can you please tell me whose advice was the best?

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