I have just installed a Kitchenaid 30' electric cooktop ... using the wiring instructions for a 3 wire-cable from the home power supply to a 4 wire cable from the cooktop.
Everything seems to work fine , other than the 'Hot Surface Indicator Lights' remain on all of the time.
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hook the red and yellow off the new stove to the two hot phases-then connect the white on the new unit to the neutral power connection and finally the green wire can hook to the same neutral wire also as long as the power comes directly from the main electrical panel in the home, but not a sub-panel
Likely the black was used as a neutral and the reds were 240 volts.
You need to investigate at your panel. If you see the black going to the neutral bar, abandon it by capping with wire nut. If you see both the reds going to adjacent terminals on a double breaker, connect one red to the red and the other red to the black of the cooktop,
Sounds like a thermal switch which controls the hot surface light is stuck closed.
If this is a new unit, I'd return it. If not, I would check the switche(s) for the hot surface light -- when the unit is cold, unplug one wire going to the thermal switch and check it for electrical continuity. If you get current from a multi-meter through the switch, replace it -- it's not opening when it cools down.
hi my name is mark, you need to check local electrical code before wiring cooktop. if it is allowed the white and ground/copper can be tied together with green from house. but if not allowed you will have to run a seperate white wire or new 8ga 3 wire/ with ground from breaker box. check the code first. and shut off power before you wire cooktop. thanks for your question.
The details of how to wire the T1213 hob are printed on the base of the hob next to the terminal compartment.
For a single cable installation, Neutral is connected to terminals 4 & 5 which should already be linked with a copper link. Terminals 1,2 & 3 should be linked together using the links supplied (hidden in the side of the terminal compartment) and Live is connected to any one of 1,2 or 3. The Earth goes to the terminal beside the cable clamp.
You really shouldn't have tried this. If you mixed up the neutral and hot wire YOU COULD HAVE BEEN KILLED!!!! You also could have burned out the fan motor. The fan operates on 120 volts the rest on 220. On most cooktops the frame is grounded to the neutral. If you connected this wrong the entire outside of the cooktop could be live. You might not be shocked if you have on rubber shoes but if you touched the stove barefooted you could be killed! The house wire should have 2 hot wires usuallly black or red. It really doesn't matter which is which. There should be a neutral (usually white or bare) There can also be a seperate ground wire (usually green or bare) If only 3 wires from house connect the white and green together. The minimum wire size should be #10 fused at 30 amps. Test the voltage between the 2 hot wires. It should be 220. Between either hot wire and neutral or ground should be 110 volts .. IF YOU DON"T KNOW WHAT YOU ARE DOING CALL SOMEONE ELSE. This is very dangerous if hooked up wrong.