Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Freezing on the zen screen

When i turn my zen vision m on it goes to the zen screen and then freezes... can i fix it?

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  • m6ng66se Sep 08, 2008



    i got this fromm the creative website hope it helps







    1. Detach the player from the PC and power the unit off.
    2. Slide the Power switch towards the power icon and hold the switch.
    3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
    4. Release the Power button when the Recovery Mode appears.
    5. Select Format (All) and select Yes to format the player.
    6. After the player has finished formatting, select Reboot.
    7. Retransfer the tracks to the player.

  • Anonymous Oct 01, 2008

    I have the same problem but I can't power off the zen unit itself. Even let the battery die and plugged it into the PC to get some battery life and still doesent work. I can't reset it at all.

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  • 65 Answers

Hello,

This sounds like it might be a hard drive problem. Have you tried to put it into Recovery Mode so you can troubleshoot it? Put a paperclip in the Reset hole while holding the power button in the On position. Then release the paperclip and continue to hold the power button until it goes to the Recovery Mode screen. You should at this point try Format and Scan Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its going to be a hardware failure.

Click here to view my step-by-step troubleshooting guide.
Click here to send in your device for free diagnostic testing.

Posted on Sep 23, 2008

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Posted on Jan 02, 2017

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1 Answer

My zen will not turn on fully it just freezes at the zen screen. Now today when i turned it on it went to a recovery mode screen, tried the clean up doesn't do anything, tried format and it said harddisk...


Hi there,

The only fix is to update your zen by downloading and installing the firmware below:

http://ccfiles.creative.com/ManualDn/Applications/PDE/11124/0x46D235F9/CT-RT_PCAPP_2_01_03.exe

Once your zen is connected to your computer, run the firmware by double clicking the file. Then properly disconnect the zen on your computer and try to restart it.

Hope this helps.

Jun 13, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Freezes on the 'Rebuilding...' screen.


The same thing happened too me about six months ago after about a year and a half of using my zen with min. problems. It would freeze on 'Rebuilding..' and then there was an endless cycle of reset but eventually it would Rebuild completely and all my music and information was fine. It seemed to be playing fine but if it froze I had to start the reset game all over again. Then the real problems started. There are a few load screens before you make it to the Rebuild and it started to freeze on that instead after awhile. I was actually revealed when I froze on 'rebuilding..' and made it that far.
If you can get it into recover mode and reboot it seems to have less problems freezing but that doesn't even work for me anymore. Then occasionally when it freezes it starts to vibrate terribly and make a horrible sound. Then it stops and flashes hard disk problems.
This all happened slowly too me. It really wasn't worth the time I put into it trying to fix it. My advice is to work on getting a new MP3 player. If you can get it past the 'rebuilding..' your going to have to play the reset game every time it freeze and it will probably freeze more often.

Aug 21, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Suddenly my creative zen vision m 30GB turned off and will not power back on. It will not enter recovery mode or respond to being plugged in. any ideas of whats wrong, and is there a way i can fix it?


have you tried to plug into AC yet? once mine simply refused to turn back on after a nice freeze, the reset hole did not work, and Pc did not recognised the player. It only entered recovery mode (automatically) when I used the AC charger as a last resort. if the recovery screen comes up, select reboot...

Aug 17, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen 4GB Freezes and wont turn off


no fix - obviously a piece of junk - certainly not going to Buy support for junk
thanks anyway
andie

Jan 15, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Vision M freezez upon start-up


if you connect it to a computer and use the zen media explorer there is a format option

Sep 04, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

SCREEN FREEZES


Have you tried the reset button? Located on the bottom ( I think), you will need a straightened paper clip.

Mar 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Freezes everytime I turn it on


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Dec 20, 2007 | Creative Labs ZEN Vision:M Digital Media...

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Zen Vision M freezing during music upload.


Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Freezing During Music Upload


have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

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