Singer sew ware 1.0 driver

contact singer customer service and ask them about the compatability

You did not indicate which operating system is used on your laptop. If you have Win Vista, 7, or 8, there is a patch that you can download from singerco.com, find your XL400, go to software and download the patch (should go to your download folder) . Next go to the Control Panel and uninstall the software. Re start your computer. Turn OFF your anti virus software and install the Base Singer software. Next, go to the download folder and double click on the Futura patch. Plug in your usb to the singer, then laptop, and turn on the sewing machine. At this point you can Launch the Futura software.
1. Turn on Computer
2. Plug in usb from XL 400
3. Turn on XL
4. Launch Software
Hope this helps - 8)

Ask the dealer for the disk. If they don't give it to you, try the version 2.
As long as it isn't an upgrade from the old version, you shouldn't have a problem.
The read/write card should have come with the machine. Contact the dealer.
Any problems should be reported to the company.

1. Your downloaded file must be unzipped.
2. The file needs to be saved in the format for your Singer.
3. Join this Singer support site for your Quantum and others. Ask your question there. http://www.futura-support.com/

I suspect it's a format issue. I had troubles getting my Janome to recognize my USB stick(S) Finally after an especially scathing email, they sent me a stick that worked.

You must convert the Monogram Wizard file to a format that your XL 6000 can read. If you have the Singer Sew Ware Conversion Tool, you can do this by opening the conversion software and simply saving the file as an (note: Fixya thinks the "dot triple x" file format is profanity, but it's the main file format used for the XL-6000 so I had to type it out this way) or a .sew format. Once the file is in the correct format, you can then import it to the XL 6000. To import, you must have a special cable (serial port to USB) that has an FTDI chip in it. Only serial port to USB cables with the FTDI chip will work. Here is a link where you can purchase said cable: http://www.cablesalesusa.com/index.php?main_page=product_info&cPath=472&products_id=1968

After using the cable with FTDI chip to connect your computer to your XL 6000, you must then ensure the com port settings match. I am including below some links that may be helpful to you in figuring all this out. These documents were helpful to me when I was trying to figure out all this stuff for my XL 6000, and I hope they will also be helpful to you. Blessings to you and yours.

How to change the COM port for USB Serial adapter on Windows 7

How to configure the Singer Approved USB Adapter with Windows 7

I also have additional helpful files, but this site will not allow me to upload a file in .pdf format. If you would like to provide your email address, I would be happy to email the documents to you. One is a workbook for the XL 6000 (much more detailed than the Owner's Manual).

Here are two additional pages that might be helpful:

GO TO USA CABLES AND ORDER #CUSB-232A WHICH IS A 3' USB TO SERIAL ADAPTER INSTALL IT ON YOUR LAPTOP AND IT WILL WORK WITH VISTA, THIS IS THE CABLE THAT SINGER RECOMMENDS TO USE, THEN AFTER IT IS INSTALLED PLUG IT INTO THE NULL MODEM CABLE AND IT SHOULD READ THE SEW WARE CONVERSION. I HAVE TRIED SEVERAL OTHERS AND THIS IS THE ONLY ONE I CAN GET TO WORK WITH VISTA.

WHAT OPERATING SYSTEM ARE YOU USING? IS THE SEW WARE CONVERSION INSTALLED ON YOUR PC? IF IT IS A COMPUTER THAT DOES NOT HAVE A SERIAL PORT YOU WILL NEED TO BUY THE USB TO SERIAL ADAPTER CABLE FROM USA CABLES PRODUCT #CUSB-232A WHICH WORKS WITH VISTA. HAVE YOU TRIED TO EMAIL SINGER CO. AND DESCRIBE THE PROBLEM, SOMETIMES THEY CAN HELP.

Make sure you're plugging the USB cable from the machine into a USB port in the BACK of your computer, not one of the front ports or a port on a USB hub. The cable and machine need more power than most of those ports provide, a technical detail that Singer doesn't realize. Good luck!

Sew-ware does not come with the sewing machine. You just have the conversion tool. Professional Sew-ware 2.00 converter box is sold optional. Do a google search and you will see what I am talking about. Your sewing machine reads from a smart card that comes with the PSW 2.00 converter box. There is a cable that can connect your machine directly to your computer...Terrie

I had the same problem and it was never addressed by singer we finally figured out that singers software was not up to date with the new computer so i just sold my new computer and went with and older model I had Singer would not take responsibility for not having up to date software so good luck if anyone has a new computer