It had to happen, I suppose. My 12 year old dropped his Christmas present, a remanufactured (90 day warranty) Carbon Pearl, and it appears to have taken a direct hit to the volume dial on the corner, which seems to have come unmoored from whatever holds it in place. I would assume the warranty would not cover this type of damage, so if anyone could refer me to a repair center near Gainesville FL (32602) -thanks.
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Re: Rio Pearl dropped.
Hi, I found the following info on the Rio site, hope it helps you.
They qoute a fixed rate of 99$, i'm not sure it's worth it in your case... maybe you should find a repair person with good hands that can help with it. here's the info :
"out-of-warranty returns can be replaced for a fixed cost to you. The out-of-warranty fee for your Rio Carbon player is $99. Please note, at this time we do not REPAIR defective or broken units; we will REPLACE them. You can purchase a replacement unit at http://system.s2gstore.com/site/RioAudio/mp3playerssale.htm.
For units that are in warranty, this process is known as a ?Swap-Ship? because when the defective unit is returned to Rio by you we swap it for a replacement unit (send a replacement to you). If you are interested in participating in the out-of-warranty program, please reply or contact Rio Audio Customer Support at (254) 299-2759 and we will issue a Return Merchandize Authorization (RMA) letter to you with further instructions. We will need the following information to complete the RMA:
· Your complete name:
· Your complete shipping address:
· Your telephone number:
· Your email address:
· Model of Rio:
· Serial Number of Player:
· Part number of player:
· Date of Purchase:
· Place of Purchase:
· Operating System:
· Transfer software you are using:
· Description of issue and what you?ve already tried: "
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The easiest and least damaging way to open the Rio Carbon is to start at the bottom of the player and pry it open a little until you can see the tabs. You have to push those to release them. Work you way around clockwise and there are tab a little further into the player, you have to pull the bottom of those out to release them. I did it last night and was able to repair the volume wheel and get the player back together and it works.
I apologize this isn't a solution but I wanted to let you know that I dropped my Rio Carbon player this morning at the gym and now mine won't do anythin either. I reset the player and then I received a display message of 'upgrader." Per the websites instructions i tried to install the most recent 'firmware' and it still does nothing. When it restarts itself it goes right back to displaying 'upgrader' I installed the firmware software a few times per the instructions and still nothing has happened :( I am sad and frustrated at the same time--mine was maybe used a dozen times. I hope we get some feedback to our problem--and again I apologize I didn't post the solution.
I think you should keep looking for another solution, but what i know is that for out of warranty carbon players you can't get it fixed through rio/sonic blue, they will only replace it for a new one/remanufactured one for 99$.
Here's a link to a previous post of someone who had the same problem as you: http://www.fixya.com/ThreadView.aspx?thid=101466&prdid=230965
first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online.
Second, this might be the problem:
The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio
Carbon in MSC mode.
"..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system.
If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."