Palm Treo 650 Handheld
Problem for Palm Treo 650 Handheld

Treo 650 Hotsync Problem




By Medic on Jan 04, 2006

" "
Whenever I sync I get the following message on mt log:

Unable to create handheld database. SyncCreateDB returned 4019.
HotSync Exchange synchronization failed

Protocol Error: The requested command is not supported (4019)
OK Quick Install
OK Skyscape smARTsync
OK AutoUpdate
Contacts synchronization failed

Tasks synchronization failed

OK Memos
OK Media
Called the Get Conduit Version! 01/03/06 22:32:38
Calendar synchronization failed

Protocol Error: Handheld file could not be opened. (4004)
-- Backing up Rx-IntlPrefs-nc-2 to C:\Palm\ReddinT\Backup\Rx-IntlPrefs-nc-2.PDB
-- Backing up dbScan to C:\Palm\ReddinT\Backup\dbScan.PRC
-- Backing up psysLaunchDB to C:\Palm\ReddinT\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Palm\ReddinT\Backup\Graffiti_ShortCuts__.PRC
-- Backing up Saved Preferences to C:\Palm\ReddinT\Backup\Saved_Preferences.PRC
OK Backup

Can anyone help me???
Thanks,
Tim

Best Solution

posted on Jan 04, 2006
Helpful)

brad-cool

Rank: Master 
Rating: 78%, 51 votes
For error 4014
On the PC go to palmone/user...../ and rename the "exchange" directory to .old When you hotsync again it will work without the error and will create an empty directory. Worked for me with my new LifeDrive and TomTom software.
For error 4004
The only thing that worked for me..
Was to do a hard re-set and then to reload each non-Palm problem, one by one, checking each time to see that I didn't get that same 4004 error message. This was time-consuming, but it worked.

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Solution #2

posted on Jan 07, 2006
Not Rated)

Medic

Rank: Apprentice 
Rating: 0%, 0 votes
OK, I tried the suggestion and it did get rid of my 4014 problem but I still get this message. The contacts and calendar are the things I am most worried about. Any other suggestions?

OK Quick Install
OK Skyscape smARTsync
OK AutoUpdate
Tasks synchronization failed

OK Memos
OK Media
Called the Get Conduit Version! 01/07/06 07:48:37
Calendar synchronization failed

Contacts synchronization failed

Protocol Error: Handheld file could not be opened. (4004)
-- Backing up psysLaunchDB to C:\Palm\ReddinT\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Palm\ReddinT\Backup\Graffiti_ShortCuts__.PRC
-- Backing up Saved Preferences to C:\Palm\ReddinT\Backup\Saved_Preferences.PRC
OK Backup

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Solution #3

posted on Jan 04, 2006
Not Rated)

this is me

Rank: Wiz 
Rating: 82%, 149 votes
Many factors can influence the synchronization process. you will have to go step by step from this:

http://kb.palmone.com/SRVS/CGI-BIN/WEBCG...

Good luck.

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