Question about HP PSC 2355 All-In-One InkJet Printer

9 Answers

Scanning capabilities are gone

Error message appears "Need to install or run HP software". Can't locate original CD with installation package. Have attempted to load new drivers from internet, but to no avail. I cannot use the scanner and get the same error mesage on the LCD screen"You need to install or run HP software for this feature." I have re-instlled 3 time and still it does not scan. HELP!

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9 Answers

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Just click below for the troubleshooting;

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00896190&dlc=en&product=422000

Hope it may helps;

Regards,
VOTIT

Posted on Sep 17, 2008

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Try to uninstall the drivers of the printer and then download the software and drivers here http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=422000&lc=en&cc=us&dlc=en

Select the Operating system first then download the software and drivers /no network support.

After that if you want to scan you need to run the software that you have installed.

Hope that works.

Posted on Sep 17, 2008

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Dear,

didn't you scanned your hand the other time?
Maybe you should try scanning from the computer instead of pressing the button. May be it needs the HP software running together as you hit the button

regards,

dont rate it until satisfied

Posted on Sep 17, 2008

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First of all i would like to tell you that there is a difference between the Drivers and the Software.

Click here to download the software.

You need to select the option to download as
"HP Full Feature software/driver: No Network Support"

You would actually see the Icon on your computer as "HP Director" which will enable to use the scanning option.

While installing the software make sure that you have unplugged the scanner. You need to plug it in when it will try to detect the same during the software installation.
Once done you should be able to scan without any issues.

Posted on Sep 06, 2008

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You can download the genuine drivers from the hp web site
put the make and model of your printer .disable all all antivirus arunning before installation

Posted on Sep 06, 2008

  • Starnley Johnwells
    Starnley Johnwells Sep 06, 2008

    if after the problem still continues after proper installation then its a hardware problem then you check the data cable that runs from the scanner to the printer board

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Go to devcie manager and check if the scanner is installed properly there..
Right click on MYcomputer>Properties>Hardware tab>Device manager then look there for the scanner I'm sufre its there but not working properly, so if see the scaner there wih a yellow exclamation mark just right click on it then install or update driver then manually look for the scanner driver that you have downloaded and after that it should work fine already.....

Hope that helps.......

Posted on Sep 06, 2008

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Orignal cd is necessary .as because the orignal cd software only contains the scanner properties to load and the interner version only supports the printer version.
you call a technician at your place because any local computer technician will have this sofware which you require .
it will not cost u more then a service charge as nothing is to be repaired in the printer.
thanks.
please do rate the solution

Posted on Sep 06, 2008

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Hey,

the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?

Thanks,
Ekse

Posted on Sep 06, 2008

  • Ekse Sep 06, 2008

    Hey again,



    you can get the software from here, I recommend the full feature package.

    http://h10025.www1.hp.com/ewfrf/wc/softw...&



    also as this is a all in one, you can try a semi full reset:



    Note:
    A semi-full reset will do the following:
    The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

    Reset the All-in-One to the factory default settings by using these instructions:

    1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

    2. Then, press and hold # and 6 while plugging in the power cord.

    Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

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