Hi there,
Sorry to hear you're having difficulties with your DC14. Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you have the brush control set to 'Hard floors'.
However, if you find the brushbar won't rotate when you've reclined the cleaner into the vacuuming position, and have the brush control set to 'Carpets', it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
260 views
Usually answered in minutes!
×