Question about Sony STR-DE835 Receiver

1 Answer

Sony STR-DE835 Right Sound Out

I've had this receiver for over 8 years when I received it as a gift. It's been top notch never had any problems up until a few months ago where the right channel began to stop working.

I did everything to single out the source of the problems, the right speaker works fine and the receiver receives the input perfectly fine since I can plug in my headphones thru the headphone jack and listen to it correctly. I resorted to putting the speaker wires all into the left channel just so I can hear out of both speakers but listening two left speakers bugs me out too much.

So the problem is within the receiver. I'd like to send it in to be repaired but I don't know how much it'll be (any ideas?). And I don't really feel like spending money on it being repaired if it's a simple problem I can fix. Is there a way I can open it up and check the problem; I don't think I'd know where to begin to look considering the specificity of the problem. But I hope someone out there will.

I don't know the basic terminology for the anatomy of receivers. But if you give me a picture/description then place a name for it I can work with it :). I'm not a complete noob but neither am I a pro.

Posted by on

  • natet Sep 13, 2008

    i recently just did a re-evaluation of the inputs/outputs and it turns out the subwoofer is the actual culprit. the receiver is still good :).

    i couldn't believe i overlooked having to check the subwoofer.

    thank you for your help dave!




1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 624 Answers

First, unplug the extra speaker you have connected to the left channel. It will blow the channel if you have more than one speaker connected to each speaker output. It causes double the amount of current to flow thru the channel and will eventually cause you to pay much more for a repair.

The problem you have with the receiver could be a relay not making good connection inside of it. The speaker outputs have a relay for each pair of channels and if the contacts inside the relay get dirty, which they will do after a few years, can cause the problem you are describing. It could also be a broken solder connection on the relay or on the speaker jack on the circuit board. There are even several other things that could be causing it, but these two are the most likely. If you have no experience with electronics, you really should just take it in for repair. I have seen on many occasions when somebody tries to fix something themselves and cause much more problems than they started with. If you have a soldering iron, solder, and solder wick, you could open the unit up and check for broken or cold solder joints and then reflow the solder on them. Also, check the relay for bad solder connections. Many times you can take the top off of a relay and check the contacts and if you see black areas on the contacts they need to be burnished with a burnishing tool. You must also make sure that you put the receiver back together perfectly without forgetting anything. Make sure that all the ribbon cables and connectors are back in the proper places, if one goes into the wrong connector, it will cause big problems, propbably causing smoke, which is a very bad thing for electronics.It is very likely that the repair will not be too expensive if you take it to a service center, probably under $100 depending on the rates and honesty of the service center. I have been repairing audio equipment for over 18 years and have seen many good and many bad repair centers.

Without having the receiver in front of me to check out, I cannot guarantee that the problem is what I have suggested, but it is the most likely problem with the symptoms you have described.

I hope this helps you to make a good desicion with your receiver, if you need any further help let me know.


Posted on Sep 06, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Sony STR DE835 receiver - no sound from speakers and headphone jack

The problem is in the audio output semiconductors, they have shorted causing the fuses to blow and it is in auto protect mode to prevent further damage. I recommend a professional to assess.

Mar 10, 2012 | Sony STR-DE835 Receiver

1 Answer

The receiver will be on for a while 5mins.or so, then it will make this loud sound as it goes into protector mode...what is this and how do I fix this. I have it connected to the TV, DVD Player, CD, VHS...

you have speaker wires that are shorting out. unhook all the wires and ohm them out. Find out which one is shorting. I've had this problem before. It's fine until you turn it up, Then the receiver turns off and goes into protect mode. It's just a short in the wiring,.

Dec 08, 2010 | Sony STR-DE835 Receiver

1 Answer

Have a Sony STR-DE635 that keeps blowing the 2 8 amp fuses in the power supply. disconnected all speakers and powered up with same result. Checked bridge rectifier and (2) 10000 uf caps all are good

Have you checked the rails to ground for shorts. Get hold of a variac as it does make things a lot easier.

Sound like you might have some shorted output devices.

Hope this helps
Thanks for using FixYa

Aug 18, 2010 | Sony STR-DE835 Receiver

1 Answer

Sound clicks off Sony STR-DE835 5.1 Channel


Apr 14, 2010 | Sony STR-DE835 Receiver

1 Answer

STR -DE835 no sound

Theres a couple of problems you may have. 1 bad solder connections,you can remove bottom plate and look for bad connections and 2 you may have shorted transistors, however if the protect relay comes on its probly bad connections.

Apr 06, 2010 | Sony STR-DE835 Receiver

1 Answer

My STR-DE835 receiver will not stay powered on

Most likely bad output transistors and a couple of resistors. mp1620 and mn2488 are the part #s for the transistors. If you take it to a repair shop you are looking at spending $100-$130

Nov 16, 2009 | Sony STR-DE835 Receiver

1 Answer

Sony STR DE835 center channel issues.

it could be your wire. try using different speaker wire. if it still has that same problem, take the cover off and tap on the amplifier.

Mar 01, 2009 | Sony STR-DE835 Receiver

1 Answer

Loss of Sound on Sony Receiver

Did you get the switch replaced?

Jul 02, 2008 | Sony STR-DE835 Receiver

2 Answers


This message indicates that a problem was detected in the amp. In order to prevent any further damage to the amp or the speakers, the outputs are turned off. Does the receiver show this at all times now?

Mar 19, 2008 | Sony STR-DE835 Receiver

Not finding what you are looking for?
Sony STR-DE835 Receiver Logo

239 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Audio Players & Recorders Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 3 Expert

102366 Answers


Level 3 Expert

5318 Answers

Are you a Sony Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides