Question about Black & Decker Black&Decker Home Cafe Single Serve Coffee Maker
I work for Black and Decker customer support. Our customer service phone number is 1-800-231-9786.
With the problems you've described your iron having, it needs to be replaced. Unfortunately, the unit can't be repaired. The unit comes with a one year warranty from the date of purchase. Please call the number above so that we can determine your warranty eligibility and help you the best way we can.
While this doesn't actually solve your problem, I hope the information allows you to make an informed decision as to how to proceed from here. Please let me know if I can be of further assistance.
Posted on May 20, 2009
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Posted on Jan 02, 2017
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The problem is a very frequent one a small scale part have been moved and it stack to the water steam valve and it blocking it from closing completely. So when you make coffee the hose of water for coffee is in parallel with hot water steam wand and since the valve remains partially opened the water for coffee find easy escape from steam wand.
So we suggest to perform one more descale and it may need twice hopefully this small scale part to be dissolve a little bit more in order to pass thought the steam valve and thus the valve can close again completely. If you are not so lucky the part remain on the valve then only solution is to disassemble the machine thus clean the steam valve manually. In this solution you may find out that the valve o ring might be damage and thus the leak.
here is the link with steam valve parts and this the parts diagram of the machine and here many more for your machine
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