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To check that the washing machine is taking in both hot and cold water -
Make sure both hot and cold taps are turned on
Put the washing machine onto the whites program, which should take only hot water in. Pull the soap dispenser drawer out a little to check that hot water is coming in and at a decent flow rate
When you are satisfied that the hot water comes in OK, either turn the program to the last rinse, or if you can't alter the program because it's electronic, cancel it and then put the washing machine onto the last rinse and restart. Open the soap dispenser drawer to check that cold water is coming in at a decent rate.
If the washing machine wont take in any water at all and the drum doesn't start turning - plus you can hear a humming noise, check that both your taps are turned on or that the water supply hasn't been cut off in someway. The gentle humming from the back of the washing machine could be the water valves being energised and trying to take water in, but there's no water coming through the hoses.
If no water enters the washing machine, but the drum starts turning (as though washing normally) then you should stop the washing machine as there may be a fault in the pressure system that controls the levels of water. This fault can cause the timer to receive a false signal that water is already in the washing machine and the heater may be energized. This can damage the heater or burn the clothes inside. A blocked pressure chamber can trap air in the pressure tubing and leave the pressure switch on. If this happens, when you put the washing machine onto a wash program it doesn't take any water in and starts washing because it things there is water inside. This fault should also prevent the washing machine going into spin though too.
If the washing machine is not taking in water from one side only, (i.e.just the hot or just the cold) then the obvious thing is to check that water is actually available through the plumbing from the offending pipe. Turn off the tap on the affected supply and unscrew the hose from the valve at the back of the washing machine machine. Then simply hold the fill hose into the sink or into a bucket and turn the tap back on. If water comes through at a decent flow rate then check the filter in the water valve on the washing machine. You can pull it out with a pair of pliers and clean it. However, this will only explain your fault if it is severely blocked up, which is rare.
If no water comes through the hose, or the flow is very slow, then the fault is in the plumbing. This is actually also quite rare, but if your machine was plumbed in using those self plumbing taps that clamp on to the copper water pipes then they do sometimes get clogged up and need the hole clearing. If this happens to the cold supply it can be achieved by turning the stop tap off first, but if the hot supply is blocked - which is the most likely of the two - then you have to turn off the cold supply and then drain the hot
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