Question about Samsung 24 in. DB3710D Dishwasher

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Water not heating and therefore not cleaning well

I have had 2 samsung dishwashers so far. Both present with the same issue that the water does not heat the water anywhere close to the temperature indicated in the manual. I find that the dishes do not clean. There is even coffee residue on the cups that are placed just above the arm that sprays upwards.
This is a new product for Sears Canada who feel that I should just keep turning up my water heater to solve the issue. They have no familiarity with the product to the point that they disagreed with me about the drying cycle indicating that it used the heater to dry the dishes.
I am struggling whether I should have them replace the dishwasher with the same one or just go with one that has a better reputation.

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Posted on Jan 02, 2017

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