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There could be a pin in there and my only a guess at this
point, is that there is a piece of metal debris in that roller, perhaps
piece of a staple got punctured into the roller.
What you can do: Using
a flashlight and a magnifying glass turn the roller by hand, fingers
(whatever works) until you can see the culprit. Then using tweezers,
grab and remove, just like a splinter, If the tweezers do not get a good
enough grasp on this, try using needle nose pliers. Look at the pliers
closed and held 90 degrees in front of a light source to see that the
tip of the pliers are closed and not open. Use whatever you can find to
dig this debris out. You may have to ask for the aid of a mechanically
inclined relative or friend to help you with this.
But, in summary, this appears to be what is happening to you.
remember to rate solutions. Helpful is okay, but Fixed mean more to
those of us who do this for free. And, I think you're on your own from
this point as this has to be the issue. I wish I was available to remove
whatever is there but I can't do that via email. Your debris could also
be a piece of plastic or glass, I've seen everything that can get stuck
in a printer get stuck there with few exceptions, but includes neck
1 of 2 things. Either the paper type and size is not set right in the printer menu for tray 2. or the physical setting in the tray are not exactly on letter. The printer is looking for letter paper and does not see it in tray 2. If you load tray 1 with paper and press the green button my guess is it will use that paer and tray. First chack to make sure the setting in the tray are exactly on letter, it uses that and little fingers on the left side to tell the printer there is letter paper in the tray.
Hi. Here are some tips to remedy the problem. First, check if the printer is able to detect the exact paper size placed in the trays. Second, check the autosize pins on the left side of the tray and make sure they are not broken. If not broken and the printer is not recognizing the exact paper size (ex. universal instead of letter or legal), try to re-adjust the paper guide, if currently on letter, set it to legal if the printer recognizes the change. Powercycle the device after the change. If still not resolved, printer needs to be serviced recommending the autosize card, cable (if there is any) and the system board. Hope this helps.
I had the exact same issue with mine! I didn't manage to fix it, but I know exactly what the issue is. If you open the printer, you'll find a black rectangular box above where the film fits inside the printer. This black box is connected to the board above it, and is supposed to press down against the film, and then against the paper for it to print properly. There is a little bar above the rectangular box, and there should be two plastic pieces on both ends of this bar. The bar is also connected to the gears, and when the gears move the bar, the two plastic pieces coming off of the bar push the black box down. When I looked at mine, only one of the plastic pieces was doing its job; the other one was broken, and was sliding on the bar. Tried some super glue, wouldn't work. I suggest tossing it out like I did, unless it's still under warranty or you want to try fixing the plastic piece so the printer head gets pressed down all the way.
1-are the guides set correctly?
2-is the sensor flag there? on the bottomof the machine when you take out the tray you should see a piece of plastic hanging and is very loose it is the sensor for the paper, ( although I have seen it work without it !!!!!!)
Hi there you will have to remove the top cover and you will be able to see where it goes as the roller in question is the paper eject roller. there are usually four screws under the top cover and also at the rear of the machine. The picture where the roller is resting on the top of the printer the roller is situated right under that also that white bushing holds the roller in at one end usually the left as you look at the machine from the front.