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Get onlineand got to www.google.com In the google search box type: "HPSupport" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operatingsystem when requested. Download and install the drivers.
Hp says you have a bad scanner unit(laser unit) or DC controller, but first reseat all your connectors on your scanner unit(laser) and DC controller. Your scanner is located under the top cover and the DC controller is located behind the right cover. If the problem still persist replace the scanner first.
try giving printer test page from the pc.if that comes properly then its the problem of tally software.if the test page comes with same block then its printer driver problem.delete the driver and reinstall the printer driver.