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My dyson DC04 started to **** a dog toy up the main bit with the brushes - stopped it immediately and removed the toy but since then the suction is still ok/strong with the extension hose picking up but no suction is getting to main scetion/brush area - sounds like a pipe is disconnected from the front area - nothing obvious on the surface....HELP! Thanks in anticipation........... Julie Price

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  • juliep66 Sep 06, 2008

    Tks for your prompt response - how do I actually access the internal pipe - have you got a diagram you can send me? No men around to help me!!!!




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Get a different brand vacuum. Dyson's are easily the worst vacuum I've ever owned. I've tried the DC14, DC25 and DC33 they are all heavy plastic POS's made in Malaysia. I've owned every kind of vacuum under the sun. Rainbow, Kirby, Oreck, Riccar, Sebo, Miele. Dyson was EASILY the worst. I'd say a Hoover or Bissell or the Dyson knock off the Shark, is a better purchase than a Dyson. I'm amazed @ what people will buy these days. Dyson is the only company that flat out lies in their claims. If you return your vacuum for service while under warranty, you pay the shipping and they send you back a refurb. RIDICULOUS. Dyson used to be a good vacuum before outsourcing their production to Malaysia. Now they're terrible, heavy, useless pieces of ****.

Posted on Feb 01, 2012

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With handle pulled back as if cleaning the floor does the brush spin when you turn machine on ?

If no then you have snapped the drive belt,
Unplug machine from electricity supply then undo the 3 plastic screws under machine to the unlock position.

Lift off the sole plate this covers the brush roller you should now be able to see if the drive belt has snapped & replace it.
If the drive belt is intact still change it as it will be stretched & burnt.

If the drive belt looks ok but it dissapears in to the casing & you cant see what it connects to then your machine has A clutch this is more difficult to sort out you will need A manual they are available from here

Any problems contact me on here,

Posted on Sep 07, 2008

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Check if the internal pipe being the brush housing has not come of

Posted on Sep 06, 2008

  • dysonlucy Sep 06, 2008

    hi Julie if you lie your cleaner flat on the floor then turn it on its side you will see clear flexi pipe this has to be on for good suction if it is still on check whether it is split


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Dyson brush roller spins intermittently. it starts out good but then stops

Do you have a burning rubber smell at the same time? Turn the machine over and remove the bottom cover. Hook a loop of cord under the belt, pull it up wards and pull the brush out. Remove one end cap and pull the spindle out from the other end. Remove the fluff and hair that is tied around each end.
This shows quite well.

Put the brush back and see if that fixes it. If not, then you need to change the two belts, and possibly the clutch. The same guy at Vacuum spot shows clutch servicing, but you may wish to get a professional to do it. How to check the Dyson DC04 Roller Brush Bearings

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Hi there,

If your DC04 doesn't seem to be picking up as well as usual, you may want to follow the steps shown in our online Support guide to ensure everything is correct with your machine:

The filter may also need a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

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If your DC04 picks up as normal through the wand, but not through the cleaner head, this may be due to a blockage in the machine. The filter may also need a wash. To locate and remove any blockages, please follow the steps shown in our online support guide:

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

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