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Theres a large lid directly below where the paper goes in and above where it comes out. You can see that is a different scetion from the rest of the printer. If you still cant find it, its where the pixma ip4200 logo is and just above the bigger canon logo on the front. Simply open it and wait until the cartridges move along into view, the one(s) that need changing will flash, push in the small tab on the cartridge and lift out. Hope this helps.
There should be two buttons on the Left front of the printer. The bottom one selects the tray to use the paper from. If you push on it the light will change a light on that panel by the bottom button to indicate which tray is selected. The top button is to continue if you have a paper miss feed. You probably already know this.
Could have a corrupt driver. Disconnect
the printer or at least be sure it is turned off. I'd do
both and when the CD software program asks you to connect the printer
to the USB port, do so and it should again work properly.
Hope this helps. Bud
Matte Papers are a bit thicker and heavier, in the printer properties, try to select from the choices for paper types that are more related kind of paper, like matte photo paper, to "Fine Art Premium matte".