It is easier to fix it yourself. Very carefully take off the faceplate (you can put it back on later using a hair dryer). There are two slots there that you can use to release the back casing. I used an eyeglass screwdriver to gently press down on the catch. There are three other catches on the back - one on each side and one on the top by the headphone jack. Be extra careful when releasing the top one. Once you have the back cover off, it is easy to see where the wheel has broken. I used a two-part epoxy on the two places of the volume wheel that had formerly attached it to the control and put it back in place. Once this has dried, replace the back cover and use a hair dryer to heat the adhesive on the face plate. Stick the face plate back on, and you're done.
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Re: broken volume wheel
It may be easiest for you to return your product to your place of purchase (dealer or supplier), depending upon their return policy.
You may also contact Rio customer Support and they will send shipping instructions to you:
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Everybody says that this does not work but it definitely does!
Rio got dropped and I completely buggered the hard drive so after
reading many forums saying that it didn't work I read one that said
that someone had told them that sandisk ultra II ones worked (very
Because I had nothing to lose I went out and bought a
1GB sandisk Ultra II CF card. I then took apart my rio and replaced the
hard drive with the CF card. Still not thinking it was going to work I
plugged it into my computer and installed the latest firmware (from the
rio website) and then HEY PRESTO!!!!!! it works.
I have yet to try an 8GB ultra II card but when I do i will keep you posted.
If you don't believe me then I don't blame you but If you send me a request then I can send you pictures and more details...
I apologize this isn't a solution but I wanted to let you know that I dropped my Rio Carbon player this morning at the gym and now mine won't do anythin either. I reset the player and then I received a display message of 'upgrader." Per the websites instructions i tried to install the most recent 'firmware' and it still does nothing. When it restarts itself it goes right back to displaying 'upgrader' I installed the firmware software a few times per the instructions and still nothing has happened :( I am sad and frustrated at the same time--mine was maybe used a dozen times. I hope we get some feedback to our problem--and again I apologize I didn't post the solution.
This link takes you to a site which will allow you to download an upgrade to your carbon's software which includes a volume option in the settings menu. My wheel broke a while ago too, and I bought a new player before I found this link. I still think this is the most compact and portable 5gb player on the market. I'm back to using it now.
I think you should keep looking for another solution, but what i know is that for out of warranty carbon players you can't get it fixed through rio/sonic blue, they will only replace it for a new one/remanufactured one for 99$.
Here's a link to a previous post of someone who had the same problem as you: http://www.fixya.com/ThreadView.aspx?thid=101466&prdid=230965
Hi, I found the following info on the Rio site, hope it helps you.
They qoute a fixed rate of 99$, i'm not sure it's worth it in your case... maybe you should find a repair person with good hands that can help with it. here's the info :
"out-of-warranty returns can be replaced for a fixed cost to you. The out-of-warranty fee for your Rio Carbon player is $99. Please note, at this time we do not REPAIR defective or broken units; we will REPLACE them. You can purchase a replacement unit at http://system.s2gstore.com/site/RioAudio/mp3playerssale.htm.
For units that are in warranty, this process is known as a ?Swap-Ship? because when the defective unit is returned to Rio by you we swap it for a replacement unit (send a replacement to you). If you are interested in participating in the out-of-warranty program, please reply or contact Rio Audio Customer Support at (254) 299-2759 and we will issue a Return Merchandize Authorization (RMA) letter to you with further instructions. We will need the following information to complete the RMA:
· Your complete name:
· Your complete shipping address:
· Your telephone number:
· Your email address:
· Model of Rio:
· Serial Number of Player:
· Part number of player:
· Date of Purchase:
· Place of Purchase:
· Operating System:
· Transfer software you are using:
· Description of issue and what you?ve already tried: "