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I recently installed an external memory box and it took the E: name. Now my DVD writer/CD writer drive doesn't read and the Compaq computer doesn't recognize it. When I ask it to update the drive it says "Windows cannot install this hardware device because it's configuration information (in the registry) is incomplete or damaged. (code 19) Anyone care to walk me thru the steps to rename external and rename old drive (IF that is the probable cause of my not having a usable disk drive anymore?

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  • beebeherenow Sep 06, 2008

    Worked like a charm on the mini portable drive. I put the E on what I thought was the old disk drive but am not sure if it should be E or F and if I am getting it on the right one. It lights up when a disk is inserted but it isn't reading it...

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Right click my computer and select manage, choose disk management, on the right side, it will show you the disks that are seen by the system. right click on the drive you want to change then select change drive letter... choose from the letters available...................


Posted on Sep 06, 2008

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