Re: the computer no longer recognizes the mp3 player when...
I had the same problem. Reinstalling Windows Media Player didn't help; nor did reinstalling the Creative drivers.
But this worked... in Device Manager I uninstalled everything under Universal Serial Bus controllers, rebooted and let Windows reinstall the USB drivers. Had to reinstall my mouse software too, but the Zen is now back to normal.
Hope this helps someone.
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Try to reset it if possible.
If the computer charges it then the computer recognizes it as a connected device. That's how usb works. It could be you need a new USB cable. Many devices that use USB for charging do not have the data leads connected in their cables. This is called a "vampire" connection as it only sucks 5 volts DC from the computer/charger .
Check the connections on both ends to make sure they are attached securely. If the MP3 player is still not recognized, go into the player settings and change the Online Device from Media Device to USB Disk. Use a different USB cord if you have one because it could be broken and not allowing your computer to recognize it.
connect the device to a different USB port on your computer. If the MP3 player is still not charging, plug it into a wall charger. Try charging the Coby device overnight. If it still will not charge, the battery may be bad and you'll need to contact Coby for assistance
Hi dave holte,
It should be through the USB port, I don't think any players nowadays have separate ports for charging. Nevertheless, check if there is any port other than the headphone and the USB, because it never hurts to check. Does the computer recognize the device when you plug the mp3 player into the USB? It might be loose connection as well. Or maybe it is not set to be recognized as an MTP or Plug-and-Play device. Once you have it plugged in, go to My Computer (I'm assuming you are on PC) --> Device Manager and then scan for new hardware changes. Probably then you have to manually install the device and its drivers. But do check for the loose connections. Ask back if it doesn't work.
When you connect your mp3 player to your PC, it will appear in "My Computer" as a removable drive. If it does not, the USB port may be the problem. Plug a different device into this port to make sure it is working. If it is not, make sure you have all the drivers for your computer inastalled. Also try a different USB cable.
Hi! Please try following troubleshooting to determine the issue and resolve it: (i) Try connecting to different functional USB ports on a Computer. (ii) Try connecting to different fucntional USB ports of different Computers. (iii) You may also try pressing and holding the Reset button for 30 seconds. You can locate the Reset button near the strap hole.
If the issue persists even after performing all the above steps then service will be required.
I have a usb cable that came with it ( or some other mp3 player i bought), but it is way too short, so i bought a cheap ($1) and longer usb cable. The computer recognizes the mp3 when connected, but it wont charge with the long and cheap cable.
Maybe you also have a long (or short) cheap usb cable...or maybe your usb cable is plain broke...