It is because the e260 is not in MSC mode (where it looks to the computer like a hard disk).
Try this, this will temporarily set your e260 into MSC mode. Then download and install the firmware as per instructions (or use the Sansa Updater software also available on the Sansa site). This will then let you see a menu item to switch to MSC mode.
MSC mode instructions:
Turn on the e200 v2
Put the device in Hold (move Hold button until orange is showing)
Press and hold the Left Button
Plug the 30 pin connector into the device (be sure the USB is plugged into the computer)
Wait for the e200 drive(s) to show up
Follow instructions below and drag files to the e200 drive
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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
Updates firmware follow instructions
When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware. It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.
Where you can get the latest firmware for your model. *** Make sure when you update the firmware keep the device in MSC mode.
Here is the link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306 Kindly revert for further clarifications....
Get rid of ****... on it u dont like it? Jw... anyways if it came with a plug in for the computer to charge it a box will pop up if u plug it in... go to view files in that box and it will show everything on the sansa on the computer then go to the **** and right click then go down to delete and click yes then the **** is gone...
I cannot get my desktop to find a driver for the e260, but if you use the SD microdisk you can load stuff to the microdisk if you have a card reader. You need to buy the full size SD card with the micro SD attached. Then sync the stuff you want to load and when you boot up your player, it will refresh the data base and you can play the stuff on your card. Seems a shame to waste 4 gigs of hard drive on the player, but I do not know anyone who has found a driver for the e260 that works with XP service pack 2. If you do please send me an email me.