Question about HP DeskJet F380 All-In-One Printer

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Print page doesn't recognize that printer actually has paper, won't print

The print page says we have no paper, even though there is paper in the printer and the printer itself doesn't have the Paper icon on. I have unplugged, started over, used the printer as a copier without any problem, and gone on email with a helpful HP technician. He said he would email me a fix, but it's been several hours and it hasn't shown up. Also, the feed wheels seem to be in good shape. How can I fix this?

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HI have you tried to open the cover to the ink bay that hold your ink cartridges. OPEN it with the printer ON and let the inks reposition to the middle and the close the lid. Also make sure on the rear
of the printer to look at the bottom rear to see if that back tray/latch is closed. That is where you can free up a paper Jam. MAKE too there is no paper logged inside. OK

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Posted on Sep 06, 2008

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