Print page doesn't recognize that printer actually has paper, won't print
The print page says we have no paper, even though there is paper in the printer and the printer itself doesn't have the Paper icon on. I have unplugged, started over, used the printer as a copier without any problem, and gone on email with a helpful HP technician. He said he would email me a fix, but it's been several hours and it hasn't shown up. Also, the feed wheels seem to be in good shape. How can I fix this?
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Re: print page doesn't recognize that printer actually...
HI have you tried to open the cover to the ink bay that hold your ink cartridges. OPEN it with the printer ON and let the inks reposition to the middle and the close the lid. Also make sure on the rear of the printer to look at the bottom rear to see if that back tray/latch is closed. That is where you can free up a paper Jam. MAKE too there is no paper logged inside. OK
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Turn off the Printer and Unplug it from the Power Supply.
Remove the Cartridges from the Printer!!!!!
On the Backside of the Cartridge you would see a Copper Stripe, Wipe the Copper Stripe using a Paper Towel!
Reinsert the Cartridges and Restart the Printer.
Did the document print in full even though it left blank spaces? I f so the problem is The Page Break Occurred before it actually reached the end of the paper. Check what paper is selected on the printer. I don't mean the tray or paper feeder. On the LCD screen on the printer go through the menu till you find the paper. Make sure the paper is set to A4 or Letter (whatever you normally use.) and make sure this setting matches with the paper select in the documenent. Check File ->Print ->Settings or Options .... Find out where the paper is mentioned and select A4 or Letter as the case may be. Hope this will solve your problem Good luck luciana44
When you say you get blank pages do you mean the printer goes through the process of printing (i.e. head whizzing back and forth, page advancing one line at atime) but no ink actually reaches the page?
If so, you should try an under head cleaning session - check my previous post here for details: http://www.fixya.com/support/t137335-problem_print_outs_from_printer
If this is not the problem you are experiencing, please give a little more detail be adding a comment to this post.
Also check that there is actually ink in the carts Shake them gently and listen for the sloshing and see if they are heavy enough. This is especially relevant if you use refilled carts. As carts are refilled the capacity is gradually reduced, so you will get less prints per refill and the printer will not realise they are empty.
As far as the paper feed goes, get hold of some platen cleaner and clean the feed roller that grabs the paper and feeds it in as well as the seperator rubber. This will return thier 'grippyness' and help prevent the multi page grab. Also ensure the cork pad is dust free.
My guess is it?s probably the print head. These things are designed to print on single sheets so even though it?s probably well within specs it still doesn?t have enough force to push an image to the last page. Less likely but never the less a possibility this could also be caused by inconsistent paper in the two boxes. Continuous feed, multi-part forms in a box are made by several manufacturers and have different characteristics.
-You might try flipping the box of forms from the printer that works to the one that doesn?t just to make sure it?s not the forms. When I used to use multipart forms we would place orders for several boxes of the same form and occasionally some would be from a different manufacturer. The paper looked the same but the characteristics were way different. By the way we tried to do four-part but could never print beyond three part forms. Our fix was that we decided we only needed one in-house copy.
-If the problem doesn?t follow the paper then I would suspect the print head. Panasonic print heads are fairly easy to replace and fairly inexpensive so I would try changing it out. With a lot of use the print heads do wear out so even if this doesn?t solve this problem you?ll have a spare when your vertical characters start looking wavy?.
Let us know if you have any other questions and please don?t forget to rate this post.