Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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Please help i have the sandisk 2.0 gb mp3 player and its worked good for about 2 weeks and yesterday it just shut off and it wont cut back on and when i try to plug it into my computer the computer wont recognize it and nothing happens

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  • mastermarth Sep 21, 2008

    My computer wont recognize the device, the device freezes upon being connect, and the computer doesnt even pickup that a device has been connected. It also freezes upon bootup. I can occasionly get it to boot up, and listen to some music, ironically, i have gotten it to format, but when i disconnected it my music was still there. I've tried MP3 doctors solution, but when i try to install device recovery it fails, i cant install firmware because i can get the computer to rcognize the device, and i cant format it again for some reason. Nor is the system recover mode working for me. But i have seemed to notice that if i hold in the silver button in the middle when i boot it up, i'll get the monster screen before it freezes, if i dont, i just get the blue light around the silver button and the power/menu button, and the screen stays off.

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  • 8,596 Answers

Substitue REC for Volume + in the below:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Sep 06, 2008

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