First of all if this doesn't help you fix your problem. PLEASE do not rate it.
Have your soundcard CD on hand.
1.) Uninstall the software that came with the sound card.
2.) Right click My Computer, select Properties, click on Device Manager button under Hardware tab.
3.) Go down the list to Sound, expand that into a list. Double click Legacy Audio drivers, choose uninstall.
4.) Shut down your PC and at the back of the machine, turn the rocker switch to the 0 or off position. Remove the side cover.You should not see a bright LED light glowing on the mainboard.
5.) Remove the sound card from its current PCI slot and move it down one or up one slot.
6.) Replace the side cover, bootup and press f2, F10 or DEL whichever key gets you into the system bios setup pages. You want to find the Onboard Devices page or page with Onboard Devices listed. Highlight onboard audio or AC'97 and the toggle to disabled. If it is already disabled leave it alone, now go to the exit page and bootup.
7.) When you have your desktop but things are still loading, you may be prompted to install drivers for new hardware. Press Cancel or ESC to back out of the Windows Add New Hardware wizard.
8.) Insert the install CD and allow it to install the drivers and then follow up with the associated programs.
9.) Reboot your computer and insert your analog audio out or spdif out to your speaker system's input panel.
Once you reach your desktop again, double click the volume icon in the system tray and check that the proper sliders are up and not muted.
Go to, Control Panel, Sound and Multimedia. Access the property pages for the speakers and ard. Choose digital output only.
You should be good to go at this point. Insert an Audio CD and you should receive sound once again.
If this doesn't work... still, you have a bad sound card. I've returned two to Creative so far. You will want to contact their support department and request an RMA and refer them to our troubleshooting run down
REMEMBER, if this hasn't worked please DO NOT rate this solution. There was only a 50/50 chance it would work.
Jun 30, 2008 |
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