Question about 2wire (1000-400108-001) Router

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Filter I have a filter on my house phone...should I also have one on my router line? Also, if so, do I plug into the jack that says "phone" or the jack that says "dsl"?? I'm new at this, so please bear with me. Thanks

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Hi - You don't need a filter on the router line, that would stop it from working!

The purpose of the filter is to stop the "modem" noise from affecting the phone call.

The dual filter you describe can be used as a "splitter" so you can use the phone & router (DSL) in the same wall socket.

Hope that clears it up!

Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!

Informatica

Posted on Sep 05, 2008

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HI my zyxel keeps dropping the line.In general its ok then for no reason it wil run 10 mins drop out then start again sometimes it will run a few days, logging into statistics the time counter has started...


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This zhone 6212-13-200 modem continually connects, disconnects


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1 Answer

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There are a number of tests you can perform to find the problem unhook all the phones in your house and then call to see if it still does it. If it doesnt it may be one of your phones. If it does check the wiring in the jacks and make sure the wires are not backwards in any of them. If they all appear to be fine there maybe a problem at the pole or box whichever the company has installed in your neighborhood. Once you have determined that none of the above is present its not your fault and the providing internet company should not charge you to come out and check the outside lines. It can be as simple as a little short in the wire especially if its underground.

You may also wanna locate the phone box on the outside of your home and see if it disconnects when connected to there.

The box Outside Should Look Like This
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And You'll Need To Disconnect All Of The Lines From These Plugs And Then Plug Your Internet Directly Into One Of Them. This Will Disconnect All The Phone Lines In The House. Now Place A Call To Your Home Via Cell Phone Or Have A Friend Call And If It Doesn't Disconnect Your Internet The Problem Is In The House.
If It Still Does Its The Phone Company's Problem And You'll Need To Call Them To Fix The Problem.

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If This Does Not %100 Solve Your Problem Let me Know And I Will Continue Further Trouble Shooting With You.
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Here are a few things you can try to confirm if the 2700 is no longer functional on the DSL signal light problem.

#1: Turn on (plug in) your 2700 without the phone line plugged in and wait. If the DSL starts flashing red then there is a hardware problem in the modem/router.

#2: Plug the phone line into the 2700 while the dsl light is flashing red. It might take about 3 seconds however it should start to flash green and let it flash for about (usually) three minutes. If it turns red then the 2700 is indeed damaged.

#3: If you can enter into your modem using the http://2wire... and check the connection status. The first two status lines should read attempting to connect and no connection.


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