We were following the pictures that are shown on the box; however, we got stuck on #5. We are unable to get the ink to pop up to place the new toner in. What step are we missing. The copier is Canon Image Runner 2800.
The cartridge that you have needs to be installed onto the top of the toner hopper first, which needs to be slide out of the copier first. Follow the directions inside the door panel for sliding the toner hopper out. Once this is done, place the new toner cartridge into the slots on top of the toner hopper & press down until you hear it "click" into position. Pull the release tape, this will also open the cover on the toner hopper while releasing the toner from the cartridge. Finally, push the toner hopper door FULLY closed, at the very end, you will press on the two thumb tabs on the hopper door and the cartridge will "pop up" for removal. Good luck & let me know how it goes.
we have an HP Photosmart C4440 All-in-One, and the copy/scan features don't work. they will copy or...
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we have an HP Photosmart C4440 All-in-One, and the copy/scan features don't work. they will copy or scan, but all that comes out is a completely black page, no matter what i put in or where i place it. the light appears to be working. i can't seem to find any reference to this problem anywhere!