Record Lost We have removed a virus from our computer and in the process can no longer print. Please advise how reinstall this model MFC-8500 serial number U56575J2J704904. Original CD not available. Thx..............Don Craig

Directly from the Brother web site.
https://support.brother.com/g/b/downloadtop.aspx?c=us_ot&lang=en&prod=mfc8500_us

Hi,

PLease check and confirm the model number, (The closest match available is MFC 465CN)

You can download the installation driver and software for Brother MFC 465CN from manufacturer's website by clicking this link

On the page which opens:

• Select the operating system of your computer (Windows Xp/ Vista..) from the drop-down list
• Select the Language (English) and click the Search button
• Download and install the drivers and software from the next page which opens.

Hope this solves your problem. Thanks for using FixYa.

We have solved the problem by googling and get it free.
Thanks all the same.
Alan

you instal the scaner software properly the solve problem

I try the following-
Unplug your fax machine, wait few seconds, replug.
Open the toner door, take out the unit, put it back in.
Restart the computer.
One of the above should work. It helps me.
Check your printing icon as well.

Ack, double negative. Bad English...

I've had this same issue. It seems to start happening when the device enters sleep mode, it's like the printer just vanishes. When you remove the printer completely and reinstall it it works again until the printer goes into sleep mode then it disappears again. I've had two do this and once they start I haven't found any way to stop it from happening periodically and with ever increasing frequency until we finally get rid of them. Suspect some level of i/o controller or board failure.

I'm not sure about networking the two OSs but the latest driver can be had here:
MFC 8500 Vista driver
I did see some reports of quirky behavior though.

get lost, u are to careless for misplacing the document i cant help you.FOOL

When you get the paper, can you smear the print with your fingers, or is printed on there properly.

if you can smear it, it would be your fuser not doing its job properly, if you cant, then its your replacement toner as it most likely incorporates the drum in it, which i think is your problem.

You must have the re-installation CD's that came with your computer. Otherwise, they will not be obtainalbe for free.