Question about Creative Labs Zen Stone Plus MP3 Player

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Creative zen stone mp3 player (blue)

I pressed the reset button and the mp3 player stopped working what do i do

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  • scnlsrh Oct 05, 2008

    iv not sure wot i done but my computer doesnt pick up on the mp3 wen its plugged in, iv tried resetting it but it still doesnt work, when i try to sync songs to it it says i have to connect the device. help me i only have it a few weeks

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Um i think when u reset it u just cleared all the songs from ur list so i think u need to sync new songs to ur mp3

Posted on Sep 26, 2008

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My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs MP3 & Digital Media Players

1 Answer

I dont know hw to turn my zen stone off


try these
1.press and hold the play button
2. press the reset button
3. take out the battery(if possible)
4. leave it on and let the battery run out

Aug 20, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Cannot format


From: http://www.anythingbutipod.com/forum/showthread.php?t=31068
  1. Connect the player to the computer.
  2. Double-click the My Computer icon on the Desktop.
    If the My Computer icon is not on the Desktop, click Start and My Computer.
    If the My Computer icon is not in the Start Menu, right-click the Start button and click Explore.
  3. Locate and right-click the disk drive listed as ZEN Stone or ZEN Stone Plus followed by a drive letter.
  4. Select Format.... zen_stone_not_playing_3.jpg File Context Menu Click to enlarge
  5. Ensure the File system is set to FAT or FAT 32. Leave the remaining options set to the defaults. zen_stone_not_playing.jpg
  6. Click Start. zen_stone_not_playing_2.jpg
  7. Re-transfer the files back to the computer.
If resetting or formatting doesn't help, you could also try reloading the firmware. Connect the Stone, download the firmware, and then execute the the firmware file.

1. With the Stone disconnected, download and install the Player Recovery Device drivers.
2. Download the Stone's firmware from Creative's site.
3. Boot up the Stone as a Player Recovery Device (also see below).
4. Connect the Stone to the computer and let it load the driver (see here).
5. Execute the downloaded firmware file or Creative's Recovery Tool.

Sometimes, in order to install the firmware, the Stone needs to be connected as a Recovery Device:

1. Make sure the Stone is disconnected and turned off.
2. Press and hold the volume down button.
3. Continue to hold the button until you have performed Steps 4 through 6. If you accidentally release the button, start the procedure again.
4. Press and hold the Power/Pause/Play button
5. Hit the reset button
6. Connect your player to your computer's USB port and after 5 seconds, release both buttons.
7. Once the Stone is recognized, execute the old firmware file.
Hope this helps, and have a nice day! ^_^

Jul 11, 2009 | Creative Technology ZEN Stone MP3 Player

1 Answer

Creative zen stone plus wont turn on


the battery is dead use a car charger it worked on my creative zen stone plus and ipod touch. the car should charge it

Jun 10, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

My zen stone stays on a solid green light


Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.

Hope it works for you too.

Ken

Nov 22, 2008 | Creative Labs ZEN Stone MP3 Player

7 Answers

Zen stone mp3 player not switching on


Mine was also completely dead, with the reset doing nothing! I held the vol+ and the Play button at the same time and it was good to go. Holding just the play button or the vol+ button didnt acheive anything. But as I held both together, It came back to life instantly and I havent had any problems with it (for a week so far).

May 08, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Help with zen problem


Push the reset button. This worked for me.

Mar 09, 2008 | Creative Labs Zen Stone Plus MP3 Player

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