The tromm is 2 years old ,but broke after a year and nobody wanted to warranty it and I tried to buy the parts. tromm said I wasn't a qualified dealer so they won't sell me the parts(I really think it is the pump
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Re: tromm drain pump wm3677hw
You may be able to find parts outside the manufacturers realm. I would call Tromm, and ask for a supervisor and show them that it started before the warranty was up! Almost every manufacturer will send someone to help you for free or do whats called a, "PUSH-PULL" If there is a lemon or the customer is ********** cause the unit broke to many times and he got no satisfaction.The manufacturers will send a dealer to deliver a new one and take the lemon away for free. They pay the dealer they arrange this with! We do it when ever they ask us to for all the manufacturers. YOU PAY NOTHING ,except a tip to the delivery guys if you want to!
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it is bunnings brand - go to closest bunnings and if it is less than two years old (most of them have two years home user warranty), just ask for replacement, damaged chuck is actually warranty repair.
if it is more than two years old, you can buy spares (not all unfortunately!) through bunnings as well, if you are smart enough and you lost one of the springs or screw - these are on the shelf... if you broke or lose the jaw - it is still warranty... even after 2 years, in oz there is no strict warranty term, if bunnings refuses to co-operate, go to the consumer affairs in your state and lodge complaint.
hope this short info will help you - do not forget to vote...
You replace the whole drain pump. Pretty easy to do from the opening in the bottom by resting the unit on its back. (Make sure you drain the unit completely) You should be able to get the drain pump (pt #4681EA2001D) from http://www.encompassparts.com/lgconsumer/ for less than $50 + s&h.
If your unit is a bottom freezer and it is not freezing i.e warm, you more than likely have a sealed system issue. Check your warranty disclosure in your users manual. You may have Five years parts only on the sealed system.
Her is a tip: If you have American Express- Charge it . AMEX will mirror the manufacturers warranty.
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I have seen these drain pumps fail before, sand builds up behind drain pump impeller and prevents the impeller from spinning fast enough to drain machine. you will need to replace this pump but it is not easy tadk, I recommend you call for service to authorized LG servicer that is factory trained. These machines are delicate and need professional service, call Geek Squad they will service it (yes they service appliances). Since Best Buy sells so many LG machines, they have great experience with this. Try calling Sears as well, they have training on same product.