The tromm is 2 years old ,but broke after a year and nobody wanted to warranty it and I tried to buy the parts. tromm said I wasn't a qualified dealer so they won't sell me the parts(I really think it is the pump
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Re: tromm drain pump wm3677hw
You may be able to find parts outside the manufacturers realm. I would call Tromm, and ask for a supervisor and show them that it started before the warranty was up! Almost every manufacturer will send someone to help you for free or do whats called a, "PUSH-PULL" If there is a lemon or the customer is ********** cause the unit broke to many times and he got no satisfaction.The manufacturers will send a dealer to deliver a new one and take the lemon away for free. They pay the dealer they arrange this with! We do it when ever they ask us to for all the manufacturers. YOU PAY NOTHING ,except a tip to the delivery guys if you want to!
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see this causes: It spins, but doesn't pump drain line is clogged fix it,some sock is inside, take pliers and remove, if you can you need to remove the agitator, the propeel of pump can be defective replace. It doesn't spin or pump frozen pulley pump replace It pumps, but the water returns improve the drain line. if mayor that 4 inch cut of the diference, is a lower install air/gap siphon break assembly
You replace the whole drain pump. Pretty easy to do from the opening in the bottom by resting the unit on its back. (Make sure you drain the unit completely) You should be able to get the drain pump (pt #4681EA2001D) from http://www.encompassparts.com/lgconsumer/ for less than $50 + s&h.
Yes, you should. The Frigidaire Gallery is a wonderful unit and PLEASE...buy the extended warranty! You'll be glad you did just simply because you will not have to worry for 5 years about repairs. Repairs can be as a result of storms in your area. The best of luck to you!
We have an LG TROMM with the same problem, 3 years old as well. We bought the extended warranty (Huge waste of $$$$). So far they have determined it is not the motor or either of the control boards. We think it might be a relay switch or possibly the brake. Good luck with yours, we just went out and bought a new washer.
it could be as simple as a wire has come off the pump during transport or the pump was about to die. check if wires have come off pump and if ok then with a little water in the machine see if you can blow some air back down the drain hose to see if there is a blockage in the hose or the pump if there is you will have to remove the hoses from the pump and clear the obstructions
I have seen these drain pumps fail before, sand builds up behind drain pump impeller and prevents the impeller from spinning fast enough to drain machine. you will need to replace this pump but it is not easy tadk, I recommend you call for service to authorized LG servicer that is factory trained. These machines are delicate and need professional service, call Geek Squad they will service it (yes they service appliances). Since Best Buy sells so many LG machines, they have great experience with this. Try calling Sears as well, they have training on same product.
actually it sounds like there was or is something in the water pump (like a string or metal underwire from a bra). before replacing the water pump i would look inside it and check for foreign objects.
unplug the machine, but leave other hoses connected
use a butter knife or putty knife to open the front panel; at the top seam between the top panel and the front panel is 2 metal clips (about where the edges of the lid are). push these strait in to release the front panel.
once the front panel is off then you should see the water pump on the right side. it has 2 large black hoses and 2 wires attached to it.
take off the water pump (two 3/8 bolts) and look inside it.
some pictures borrowed from fixitnow.com, allpar.com, applianceaid.com and repairclinic.com
if you need to buy a new pump, then they are around $50 at repairclinic.com
or shop around; GE Washer Pump part # WH23X10013
here is a cheap one on ebay:
let me know if you get stuck