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Programming music on hold

I wonder how I can program music on hold, or even if I can do it with this phone? I checked the manual and said Feature 19, but how can I do this? only dial it and record the music, or is it on the phone or what? it is not too specific. Help please...

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Music on hold comes from a MOH source and is plugged into the cabinet on the MOH port :-)

Your ACS module has an RCA jack for the music input. You get a source, like a music on hold player

Or, you can just plug in a CD player or radio. The Intellitouch unit comes with a program called Message Studio and lets you record your own messages or mix your own music (they also provide royalty free tracks) to generic "Thank you for holding" messages.

There is an Australian company that sells you a mini production studion that runs on a PC. It's a bit of an overkill for the average user, but we still do that for messages that need to be scheduled.

Anyway, a long winded answer but I hope this helps.


Posted on Sep 05, 2008


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How to set voice mail button on the phone - so i need not to dial intercom 777 and also how to set one touch button on the phone for music - so I need not to dial feature 19.... thank you

on that phone
press FEATURE 00
press the button you want to set for voicemai
press LEFT intercom then 777
now press the button you want for music (has to haave lights)
Press FEATURE 19

When done programming, press FEATURE 00

Aug 12, 2011 | Avaya Corded Phone avaparp18d

1 Answer

We'd like to have background music when callers are on hold. We have only the Quick Reference Guide, which tells you to 'input a parameter' - what is this parameter? Thanks

Music on hold requires programming and a music source plugged into the system cabinet. If you don't have a set of manuals and MOH by default, you need to acquire a set of manuals and access to the installer portion of system programming.

I suggest you contact your Panasonic dealer.


Feb 24, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

How do i access the radio function on the phone so I can hear the radio when phone is hung up

If it's enabled in programming, background music is enabled by pressing feature 86 this will allow the set to play the music thats heard when a person is put on hold to disable press feature #86

Feb 12, 2010 | NorStar Meridian M7310 Phone

2 Answers


Programming2.gif is done on 7310, 7324 and 7316 type sets.
Enter programming2.gif by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the next key 7 times(bottom right arrow).
The display should say system programming.
Press the show key (top right arrow)
The display should say hunt groups
Press the next key 3 times(bottom right arrow) .
The display should say Featr Settings
Press the show key (top right arrow) .
The display say Backgrnd music.
press the next key 2 times (bottom right arrow)..
The display should say receiver volume.
Press the show key.(top right arrow) change from use sys volume to use set volume.
Press the release key when finished

Sep 02, 2009 | NorStar Meridian M7310 Phone

1 Answer

Panasonic KX-T7731 phone cuts off/mutes on hold music

My guess is that you have a KXT-624 or 824 system.Follow the instuctions here:

Then, if you get lucky, when you go to any system phone and press "1" without picking up the handset, the music will play.

If it doesn't and you don't get MOH, you may have to do some programming in system program 111.


Mar 19, 2009 | Panasonic KX-T7731 Corded Phone

1 Answer

Silence on hold reminder

This feature requires you to go into system programming to change the hold reminder time. Different Systems have different codes in programming. If you have the system programming manual specific to your system, it should be relatively easy to change that. Or, you could ask your system administrator to do it for you.

Feb 23, 2009 | Toshiba DKT-3220-SD Corded Phone

2 Answers


Press Feature.
Dial _9#.
Enter hour and minute via dialpad.
Press Recall to change AM/PM setting.
Press Hold to change to calendar setting.
OR Press Feature to exit this feature.
Press Recall to select day of week.
Dial # to move the cursor to day of month field.
Enter day of month via dialpad.
Press Recall to select month.
Dial # to move the cursor to year field.
Enter last two digits of year via dialpad.
Press Feature.

Jan 24, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

I NEED to cancel warning tones...

You cannot cancel the feature but the on-hold recall timer can be increased. This is a system programming feature that will effect all phones. You could change the timer from 60 seconds to say 240 or more. Do you know who is in charge of making programming changes for your system? You may have someone at the office or you may pay a company for adds, moves & changes. As far as programming goes, changing a simple timer is about as easy as it gets but it's still a bit complicated and would require a programming manual for your phone system (not the phone) so the first step is to find out which NEC phone system you have.

Jul 12, 2007 | NEC Electra Elite 32D-1 Corded Phone

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