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Re: control lock light stays on.
The button you need to push and hold is the cycle signal. it should be the bottom button on the far right side. push and hold until the light goes off, it most likely will take more than 3 seconds. The button your looking for should also have a small icon of a padlock .
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LID LOCK FAULT Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered. Lid is not closed completely due to interference. Check for lock interference with lock striker. Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding. Main control detects open lid switch when attempting to lock. Main control cannot determine if lid lock is in a locked state.
Perform the following checks if the washer does not lock (or unlock). 1. Perform the Lid Lock test under Manual Test Mode on page 9. The following steps assume that this step was unsuccessful. 2. Check lid lock mechanism for obstruction or binding. Repair as necessary.
This is a common issue with Whirlpool Duet washer however;
your whirlpool duet washer needs a reset to resolve the control lock problem.
Press and hold the END OF CYCLE/CYCLE SIGNAL button for 15 seconds to reset
the control. Please get back to me if you have any other questions.
Press any of the buttons on the control panel to see if the buttons are
operational or check to see if the "Control Locked" indicator light is
lit. If the control panel is operational, you may mistakenly lock the
Press and hold the "End of Cycle Signal" button for
approximately three seconds until the "Control Locked" indicator light
Try unplugging the washer for 10 minutes, plugging it back in and test to see if the door will unlock. If it doesn't then you have a bad door lock mechanism or contol board or both. You usually can manually unlock the door by removing the bottom front panel, with the washer unplugged, and reaching up into the door lock mechanism. There is a tab or ring on the bottom that you pull to release the door. Open the door and look for broken plastic pieces on the door strike or in the latch on the mechanism. Usually you won't see anything. If no broken pieces then remove the top panel, washer unplugged, and find the ccu. This is the main control board located in the back center of the machine. Check for loose connections at the ccu and for broken wires. Jiggle and push the wiring connectors into the ccu to make sure they are tight. Plug washer in and test to see if it started working. We have had a lot of repairs with this ccu unit as the relays on the board have a bad weld that gives an intermittent connection, causing this repair. If the washer works by plugging these connectors in tight then put it back together and use it. If it fails again then replace the ccu. In some instances the door lock mechanism can be bad. Unfortunately there is no good test for this. To replace the lock mechanism, you remove the top panel,(washer unplugged). Open the door, remove the three screws that hold the lock mechanism to the cabinet, unplug the 3 to 4 wiring plugs from the lock mechanism and install the new assembly. Good Luck, Appliance Specialists
This is a designed safety feature of the washer that allows the consumer to lock the control panel to prevent small children from manipulating the controls. It can be inadvertently locked by leaning on the control panel, or during power outages. The instructions are printed on the front panel of the washer and are also included in the owner's manual.
If these steps do not provide you with a solution, you may have a more serious problem than a simple operator intervention. Please let me know if you require additional assistance. I hope this helps you.