Please advise where I can send my printer for repair. It must be missing a piece at the front because I cann0ot introduce the paper cardtridge. It should also be checked that it functions properly. I tried to buy a new one but I acnnot find a retailer that carries the printer dock.
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Re: Printer Dock series 3 out of order
Your device has 1 year limited warranty. You are entitled to free phone support on the following KODAK EASYSHARE
Digital Cameras. Live phone support in English and Spanish is available
at 1-800-235-6325 (23KODAK), option 12, Monday through Sunday, 9 A.M. to 8 P.M. Eastern time. Call them and claim your warranty.
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I found a how to video on the web.Turn off your printer. Hold down the left arrow button and transfer button at the same time, then turn your printer back on. You should hear it make some noises, open side door push on cartridge to see that it is locked in. Then hit the green release button on the inside and the cartridge should come out on its own.
The thermal print head mechanism is probably jammed (It is the only large heavy metal piece inside the unit). To check, unplug all cords, remove two screws on back of unit, and then carefully lift top off unit. Unplug two ribbon cables that connect the top to the circuit board inside the unit (pull straight out on the circuit board end of the cables). You will see a metal shaft running across the width of the unit, approximately in the center front to back. This shaft drives the print head via a plastic lever on one end and a plastic sector gear on the other end. The sector gear is hidden under the circuit board. Depending on if the teeth of the sector gear are engaged, you should be able to rotate the shaft a fraction of a turn (1/8 to 1/4). If you need access to the sector gear, remove the circuit board by unplugging two more ribbon cables from the circuit board, and 3 screws holding the circuit board to the metal frame. Lift the circuit board and fan/fan-holder straight up as one piece, being careful not to stress the fan wires. Make sure the round metal bosses on the sides of the print head frame are under the plastic lever and sector gear. If this is O.K., check for freedom of gear movement by turning the large gear near the stepper motor in the rear corner of the unit. It should turn easily by pushing the teeth with a small screwdriver. The print head frame should move when the gear is turned.