Question about Office Equipment & Supplies
I tried to scan and it wasnt go through, instead the messages appeared on the printer screen is:"scanner error 5, turn off then on", i followed this instruction but still it wont go through. with this problem, i cant even photocoy any dox, it says "device is busy, try again later...
Copy function was not working, says "device is busy". Message appeared on the printer screen is:"scanner error 5, turn off then on". This was done several times and message still appeared. I called 866-625-1176 and was connected with HP Technical Support and after 20 - 25 minutes of diagnostics, the technician informed me that they were sending me a new printer at no charge. I assume this meant that HP is aware of the defect and has no solution other than to replace it. The printer was only 6 months old.
Posted on Feb 25, 2009
Known scanner issues by HP. It's probably uncomoical to repair.
Posted on Sep 06, 2008
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Posted on Jan 02, 2017
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